Internet Fit Specialist

1 week ago

St Petersburg, FL, United States Rockstar Powersports St Pete Full time
Job Title: Internet Fit Specialist

Department: Internet Sales/BDC

Supervisor: Internet Sales Manager

Summary Description

The Internet Fit Specialist makes every customer interaction an unforgettable experience, whether that's through inbound calls, emails, text and/or chats. The Internet Fit Specialist will also answer customer questions and schedule appointments.

Duties and Responsibilities
  • Handle incoming phone/internet leads and setting appointments.
  • Handle live website chat sessions.
  • Follow up with internet and incoming phone calls.
  • Greet customers immediately, in a courteous and friendly manner.
  • Handle telephone transactions with an upbeat and friendly tone.
  • Answer all customer questions or make a commitment to get the answer in a timely manner.
  • Perform other related duties as assigned or requested.
Supervisory Responsibilities
  • None
  • Ability to learn customer management relationship software (Eleads).
Qualifications & Job Requirements
  • Excellent listening and communication skills.
  • Strong time management skills.
  • Great problem-solving.
  • Capable of making smart decisions in a fast-paced work environment.
  • Strong work ethic and motivated by results and self-improvement.
  • A performance mindset.
  • Must be able to work effectively with all areas of the dealership to maximize both the buying experience of the customer and the profitability of the dealership.
  • Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
  • Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
  • Experience with CRM and/or computerized inventory systems preferred, or the ability to quickly learn.
  • Ability to handle confidential information responsibility required.
  • Ability to work a flexible schedule including evenings and weekends.
  • High school diploma preferred.
Physical Demands
  • Requires the use of both hands.
  • Occasionally required to bend, stoop, crouch, reach, and lift 25lbs of material.
  • Requires standing and/or walking for extended periods of time.
Working Conditions
  • The noise level in the work environment is usually loud.
  • Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally exposed to exhaust fumes or other airborne particles.

In addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by his/her supervisor, as the supervisor sees fit for the position.

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