Field Training Associate

The Field Training Associate plays a key role in creating store culture and excellence through conducting store and kitchen leadership certifications. The candidate will also be responsible for assisting with training and leadership development programs for Parker’s store associates and leaders. The ideal candidate is enthusiastic and passionate about growing others. The Field Training Associate should understand business operations, challenges, and decision-making processes in order to best implement Parker’s training and development strategy in an operational environment. This role is field-based and requires regular travel between assigned stores and occasional travel to headquarters and other districts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conduct task and process-based certifications on all store and kitchen leadership trainees.
• Work closely with in-store trainers to ensure proper training is being delivered at the store level.
• Provide consistent feedback to Learning and Operational Leadership
• Utilize excellent communication skills to provide formal and informal one-on-one coaching conversations to both line-level and management-level associates
• Partner with leadership to identify strengths and opportunities of the management pipeline
• Develop communication cadence with store and district leadership to create learning solutions for operational challenges
• Ensure accountability of standards using guides, checklists, and exams
• Recommend to store, district, and regional leadership when to provide more training or termination when necessary.
• Host district training sessions for new training rollouts
• Drive a culture of learning and inclusivity by fostering an environment that celebrates success and provides coaching for opportunities
• Provide ongoing development of management team within districts.
• Assist in transitioning new managers at assigned locations
• Partner with regional and district managers to support operations through training initiatives
• Enliven store culture through communication initiatives

Knowledge, Skills, and Abilities:

• Basic consulting and facilitation/platform skills are essential
• Role requires strong time management skills
• Strong program and organizational skills
• Strong verbal and written communication skills; ability to articulate and gain support from others
• Ability to develop and maintain strong interpersonal relationships with district and regional team members
• Strong understanding of store operations and the market
• Ability to be flexible and to work in a transaction-driven, deadline-driven environment to meet the objectives of assignments
• Able to perform in a matrix environment
• Ability to problem solve for decision-making
• Present ideas, expectations, and information in a concise, well-organized way
• Manage group or interpersonal conflict situations effectively; mediation skills are a plus
• Able to effectively assess risk against business benefit
• Proficient in Microsoft Office Suite
• Collaborative role as a team player
• Deliver results and ability to balance priorities under pressure
• Analytical to make decisions using data and business knowledge
• Comfortable with complexity, ambiguity, and change
• Trustworthy with strong business integrity and ability to hold sensitive information in confidence

EDUCATION AND REQUIREMENTS

Required:

• A minimum of 3 years of previous training experience or Operations Leadership experience (that included training components) or equivalent.
• Previous experience as a trainer, corporate training specialist, or related position
• High School Diploma or equivalent required

Preferred:

• Operations Experience in Convenience Stores, Retail, or Quick Serve Restaurants
• Food Safety Training Certification or the ability to be certified.
• Familiarity with Learning Management Systems
• BA/BS preferred

TRAVEL

• Travel within a District on a daily/weekly basis
• Occasional travel to the Main Office location

PHYSICAL REQUIREMENTS

• Prolonged period of standing to facilitate training
• Standing, sitting, bending, and lifting to illustrate during training
• Prolonged periods sitting/standing at a desk and working on a computer
• Must be able to lift up to 50 pounds

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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