Customer Service Leader

9 hours ago

Grand Rapids, MI, United States Chipotle Mexican Grill Full time

CULTIVATE A BETTER WORLD

At Chipotle, we believe that fast food doesn't have to mean low quality or unhealthy choices. We are on a mission to change the perception of fast food by serving responsibly sourced, high-quality meals while also engaging in meaningful conversations about the future of food production. Join us as we continue to innovate and make better food accessible to everyone.

THE OPPORTUNITY

As a Customer Service Leader, you will play a vital role in ensuring a positive dining experience for our guests. This includes overseeing food preparation and service quality, as well as nurturing a well-trained and customer-focused restaurant crew. You will maintain a clean, organized, and efficient work environment, and your active presence on the line is key to managing the flow of service. When not actively serving, you will assist with various tasks to support your team.

WHAT YOU'LL DO

  • Uphold Chipotle's policies while focusing on delivering exceptional food quality.

  • Troubleshoot any food quality issues to maintain the highest standards.

  • Prioritize food safety, including monitoring hygiene practices and maintaining temperature controls.

  • Address customer incidents effectively to ensure positive experiences.

  • Assist with crew management, including breaks and schedules.

  • Promote staff development through training and cross-training initiatives.

  • Participate in performance evaluations to support team growth.

  • Help prepare future leaders for success within the company.

  • Assist with administrative tasks such as cash handling and paperwork.

  • Ensure office equipment is functional and supplies are available.

  • Manage inventory to ensure needs are met.

WHAT YOU'LL BRING TO THE TABLE

  • A true understanding of Chipotle's Food With Integrity philosophy.

  • Experience with cash handling processes.

  • Knowledge of food safety regulations and health standards.

  • Familiarity with office administration tasks.

  • Proficiency in the primary language(s) of the restaurant.

  • A high school diploma or equivalent.

  • Prior experience in a restaurant setting.

WHAT'S IN IT FOR YOU

  • Tuition assistance of up to $5,250 per year for qualifying programs.

  • Enjoy complimentary meals during your shifts.

  • Medical, dental, and vision benefits.

  • Digital tip opportunities.

  • Paid time off and holiday closures.

  • Competitive pay and promotion opportunities (80% of managers began as crew members).

WHO WE ARE

Chipotle Mexican Grill, Inc. is dedicated to making a positive impact through the food we serve—real food made from responsibly sourced ingredients. With restaurants across the United States, Canada, the United Kingdom, France, and Germany, we are committed to being a leader and innovator in the food industry while fostering a diverse and inclusive workplace. We invite all qualified candidates to apply, and we are eager to support individuals with disabilities through the hiring process.

Qualified applicants with disabilities may request reasonable accommodations as needed. For assistance, please contact ADAaccommodations@chipotle.com.

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