Customer Support Specialist

Join Our Growing Team

Are you ready to transform your job into a fulfilling career in a dynamic and supportive environment? If you possess a genuine desire to succeed and an outstanding attitude, we invite you to consider a rewarding opportunity with us. We are dedicated to providing an inclusive culture and valuable benefits for our employees.

As Verizon's premier retail partner, we have built a strong reputation over the past 30 years, with nearly 800 stores across 40 states and a team of over 7,000 individuals. We're expanding, and we need motivated, positive individuals like you to join our ranks

Role Overview

The Customer Support Specialist plays a crucial role in assisting our sales teams by conducting research, preparing reports, and addressing information requests. You will work collaboratively with various areas of the organization, including Sales Representatives, customers, and management, while being flexible to adapt to shifting priorities.

About Us

At Cellular Sales, we prioritize our team members as our most valuable customers. We cultivate a family-like atmosphere, offering competitive compensation, clear career progression, and exceptional training programs. Our recognition as a leader in mobile technology consulting reflects our commitment to collaboration, innovation, and setting the standard for excellence. We seek individuals eager to contribute to a mission that will leave a lasting impact.

Your Responsibilities

• Handle customer calls and inquiries, resolving issues or escalating as necessary.
• Address and escalate complaints from Sales Representatives as needed.
• Maintain and update documentation within reporting systems.
• Utilize internal systems to research customer accounts and histories.
• Provide information to customers regarding products and services over the phone, including account cancellations.
• Document customer interactions accurately and follow up to ensure resolution.
• Process payments and determine appropriate credits for services rendered.
• Refer unresolved issues to appropriate departments for further investigation.
• Occasionally review insurance policy terms to determine coverage of losses.
• Contact customers to update them on inquiries or investigation results.

What We Are Looking For

• Accountability: Taking responsibility and proactively solving issues within the organization.
• Customer Focus: Prioritizing customer needs and striving for high satisfaction.
• Effective Communication: Clearly expressing ideas both verbally and in writing.
• Problem Solving: Identifying and addressing complex issues with minimal guidance.
• Teamwork: Contributing to a cohesive team environment and supporting team goals.

Education and Experience Required:

• High School diploma or equivalent.

Preferred Skills:

• Proficiency in Excel is highly preferred.

Additional Qualifications:

Knowledge

1. Familiarity with clerical procedures and terminology.
2. Understanding of the English language and composition.

Skills

1. Active listening and service orientation.
2. Coordination and time management skills.
3. Able to handle multiple personality types diplomatically.

Abilities

1. Strong analytical skills and ability to organize work effectively.
2. Attention to detail and precision in daily tasks.

Our Commitment

We believe in creating an inclusive workplace. Reasonable accommodations will be made for individuals with disabilities to ensure they can perform essential job functions.

Compensation & Benefits

This is a Non-Exempt position. Your salary will reflect your skills and experience, and benefits include medical, dental, vision, 401(k), paid holidays, sick leave, and life insurance.

Please note that this job description is not exhaustive and may change as needed.