Body Shop Advisor

2 weeks ago

South Bend, IN, United States Gates Automotive Group Full time

 About Us

At Gates Automotive we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Gates Automotive  is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Call 574 256-3045  Ask for Brad Russel  Body Shop Manager

Benefits

  • Health Plan
  • Medical Plan
  • Dental Plan
  • Vision Plan
  • Holiday Pay
  • Growth Opportunities
  • 401(K) Plan
  • High Volume Shop
  • Top Pay
  Responsibilities
  •  Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person.
  • Write a collision estimate.
  • Work with Insurance companies and follow guidelines.
  • Distribute work between technicians efficiently.
  • Maintain Customer Happiness scores at or above company standards
  • Set schedules and assigns tasks to service department employees.
  • Reinforces company policies and adheres to company standards.
  • Encourages compliance with applicable laws and regulations.
Qualifications
  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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