Technical Business Analyst-Plano, TX
7 days ago
Location: Plano, TX (Onsite)
Long term contract
Rate: DOE
Roles and Responsibilities
- Work cross-functionally with different teams to troubleshoot customer issues
- Assist with training and onboarding new customers or products
- Work with Product Owners to develop and prioritize the backlog and Operations product vision
- Collaborate with agile teams daily, clarifying details and answering questions about direction or strategy, and actively participate in Scrum events and other planning activities
- Develop, categorize, and prune internal documentation
- Notice data trends which need to be surfaced and build/maintain reporting dashboards
- Monitor team performance and provide advice for any necessary process improvements
- Think independently to solve difficult operational and technical problems
Experience & Qualifications
- 4+ years working as a Business Analyst, Operations Analyst, or Product Analyst
- 10+ years overall IT experience
- 2+ years providing exceptional customer service, especially with crisis management
- 2+ years operating in a SaaS environment: you should be familiar with high-level concepts of databases, cloud computing (AWS), software development, security, etc. '
- 1+ years technical experience with SQL (Python or R acceptable)
- Exceptional written and verbal communication skills with the ability to multi-task
- Experience with Jira, Confluence, and Diagramming software such as Lucid Chart / Visio
- Ability to use data analysis concepts to analyze product data
- Strong experience in Microsoft Office Suite (Excel, Word, PowerPoint, Word)
- Detail and process oriented with focus on continuous improvements to maximize efficiencies
- Comfortable working as part of a cross-functional team
- Demonstrated successful experience learning new technologies or overcoming challenges.
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