Customer Success Manager

22 hours ago

West Des Moines, IA, United States Coviance, Inc Full time

At Coviance, we're on a mission to simplify and modernize lending for financial institutions through our innovative technology. As a Customer Success Manager, you'll be the trusted partner helping our customers get the most value from our solutions-driving adoption, retention, and ultimately their success.

What You'll Do

  • Build and maintain strong relationships with your customers-serving as their go-to advisor for all things Coviance.
  • Partner with customers to help them achieve their goals and realize real business value through our technology.
  • Lead onboarding and ensure a seamless experience from the start.
  • Monitor account health and engagement, spotting opportunities to add value or address challenges early.
  • Collaborate cross-functionally with Implementation, Sales, and Product to deliver an exceptional customer experience.
  • Host customer training sessions and webinars to drive product knowledge and adoption.
  • Identify opportunities to expand services and share those insights with our sales team.
What You'll Bring
  • 3+ years of experience in Customer Success, Account Management, or Relationship Management.
  • Excellent communication and relationship-building skills-you're comfortable leading conversations with everyone from frontline users to executives.
  • Strong organizational skills and the ability to juggle multiple priorities in a fast-paced environment.
  • Proficiency in CRM tools and Microsoft Office Suite.
  • Bonus: Experience in lending or working with financial institutions.
Why Coviance
  • A people-first culture that values growth, collaboration, and authenticity.
  • A chance to make a real impact by helping our customers thrive and shape the future of lending technology.
  • Hybrid flexibility and a team that truly supports one another.

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