IT Help Desk

4 days ago

Corpus Christi, TX, United States Lorven Technologies Full time
IT Help Desk

Location: Corpus Christi, TX (Onsite - 5 days a week in the office)

Job Type: W2

Job Description:
  • As a Tech Support Analyst, you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels.
Responsibilities:
  • Assist with new hires and acquisitions.
  • Follow all escalation procedures according to the service level agreement
  • Use a remote control tool to assist end users when needed
  • Provide an accurate record of each call in the incident management tracking tool
  • Anticipate customer needs and proactively identify solutions
  • Plan, prioritize, organize, and complete work to meet established objectives
Mandatory Skills Description:
  • ITIL
  • Service Desk, ITSM
  • Hardware Deploy and Maintenance
  • Troubleshoot
  • Driving license and own vehicle
  • Nice-to-Have Skills Description:
  • Communication skills with non IT People
  • Ability to work autonomously.

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