Events and Tickets Operations Manager

Job Description:

GENERAL PURPOSE

This position is responsible for the strategic development, planning, management, and execution of internal and external firm events for the Seattle office. The Events and Ticket Operations Manager will ensure that all meetings, events, and conferences reflect the firm's brand, meet business objectives, and deliver a positive and memorable experience for participants. The role also manages the firm's corporate ticketing program, including the relationship with the vendor, and oversees the purchase and allocation of sports and concert tickets used for client development.

As part of the team of business professionals at Perkins Coie LLP, this position is responsible for promoting and maintaining the goodwill and reputation of the firm. In this capacity, the Events and Ticket Operations Manager is expected to maintain the highest level of professional conduct and confidentiality.

ESSENTIAL FUNCTIONS

These essential functions are primary job duties that incumbents must be able to perform unassisted or with reasonable accommodation.

• Lead the strategic planning, logistics, and evaluation of office meetings and events, ensuring alignment with business goals and measurement of return on investment (ROI).
• Oversee all aspects of event project management, including defining roles and responsibilities, establishing timelines, managing budgets, and conducting post-event evaluations.
• Coordinate comprehensive event logistics such as venue selection, catering, transportation, audiovisual requirements, entertainment, signage, shipping, and promotional materials.
• Research venues and vendors and negotiate contracts to secure favorable terms and value for the firm.
• Develop event themes, timelines, budgets, and creative elements to enhance participant engagement.
• Manage invitations, RSVPs, and attendee tracking using Concep, CRM, and other registration platforms.
• Capture and analyze ROI data and manage budget versus actual spend reporting.
• Process expense reports accurately and in a timely manner.
• Administer event ticket distribution and tracking.
• Collaborate with Seattle office committees, including Diversity, Inclusion & Opportunity, Community Service, and Happiness committees, to assist with related events and initiatives.
• Build and maintain strong relationships with vendors and external partners, ensuring high-quality service and cost efficiency. Provide onsite event support as needed, including evening and weekend hours as well as travel when required.
• Serve as the primary liaison with the firm's corporate ticket management vendor, ensuring timely communication and smooth coordination of ticket allocations and usage.
• Collaborate with firm and office leadership to identify ticket purchase opportunities that align with client development strategies and manage ticket purchases on behalf of the firm.
• Oversee the firm's sports and concert ticket inventory, including tracking availability, requests, and usage for client development purposes.
• Ensure compliance with firm policies and client entertainment guidelines when distributing or assigning event tickets.
• Monitor ticket management account activity, reconcile invoices, and track spending to ensure accurate reporting and budget alignment.
• Provide regular reporting and analysis on ticket usage, event attendance, and ROI for client development initiatives.
• Identify opportunities to enhance the effectiveness of the ticket management program, including streamlining processes and improving visibility for stakeholders.
• Maintain a professional demeanor and presentation as a representative of the firm.
• Partner with colleagues across firm departments and offices to support large-scale firm events, tradeshows, and meetings.
• Maintain consistent in-office presence and adhere to firm attendance expectations.
• Perform other duties as assigned.
• Demonstrate strong collaboration and coordination skills within a high-functioning team environment, fostering alignment and engagement across committee-led initiatives.

SPECIFIC SKILLS REQUIRED

• Exceptional customer service, communication, and interpersonal skills.
• Strong organizational and project management abilities, with proven success managing multiple priorities under tight deadlines.
• Calm and adaptable under pressure, with sound judgment and problem-solving abilities.
• Keen attention to detail and commitment to excellence.
• Demonstrated leadership and ability to guide team members and collaborators.
• Strong negotiation and fiscal management skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and event management tools such as Salesforce, Concep, or Cvent.
• Knowledge of hospitality, travel, and event industry standards and terminology.
• Creativity, professionalism, and the ability to represent the firm with polish and discretion.

SPECIFIC SKILLS PREFERRED

• Experience using artificial intelligence technologies to enhance productivity, streamline workflows, or support decision-making is preferred.

EDUCATION, LICENSES, CERTIFICATIONS, AND EXPERIENCE

Bachelor's degree required. Minimum of five years of progressively responsible experience in meeting and event planning required, including project management and corporate ticket administration. Certified Meeting Professional (CMP) or other industry certification preferred.

LEVEL OF SUPERVISION

This role operates under general supervision and exercises independent judgment in the planning and execution of responsibilities.

This position may require travel.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

This position has no direct supervisory responsibilities but may provide guidance or direction to others supporting events.

JUDGMENT AND IMPACT OF DECISIONS

Decisions made in this position impact multiple departments and firmwide initiatives, influencing event quality, client engagement, and firm reputation.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to handle materials, and communicate effectively. The role also requires frequent standing, walking, and lifting/moving materials up to 40 pounds. Specific vision abilities include close vision and the ability to adjust focus. This position operates in a professional office environment and at various event venues, both on and off site.

WORKING CONDITIONS/ENVIRONMENT

The work environment may vary based on event settings and can include moderate noise levels or changes in lighting and temperature. Flexibility to work evenings, early mornings, and weekends is occasionally required to support firm events, and limited travel may be necessary. This is a hybrid role requiring a regular in-office presence each week to oversee events, attend meetings, and support onsite coordination. Work is primarily performed in a standard office environment with frequent use of computers, phones, and standard office equipment.

At Perkins Coie, we look for self-motivated individuals dedicated to providing value and superior service and who have a high degree of integrity and enthusiasm for their work. We have created a company culture based on collaboration, devotion to serving our clients, and mutual respect. Perkins Coie is committed to advancing diversity and inclusion both within the firm and throughout our collective communities. Work with one of the 100 Best Companies to Work For and receive great health insurance, tuition reimbursement, and paid sabbaticals.

This position is eligible for an annual discretionary bonus, 401(k) plan, medical, dental, and vision insurance, accrued paid time off plan starting at 20 days annually, personal medical and parental leave, up to 10 paid holidays, and family care benefits. More information regarding benefits and programs may be found here.

This position may be filled in the following location(s). The listed compensation range reflects the typical pay for this role, though it is rare for new hires to receive an offer at the top of the range. Actual compensation may vary depending on experience, skills, market conditions, and internal equity.

Washington state compensation range: $83,470.00 to $125,720.00 annually