Inbound Customer Service Reqs
6 days ago
An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Plymouth, MI. The group will be apart of building out a new team for the healthcare company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and metric. Sometimes, this role will make outbound calls to customers that need to be called back or to provide further information to complete the patients documents for packages to be shipped directly to their home. It is important that this individual has strong data entry skills and attention to detail. Must be flexible as the schedule may vary.
SHIFT:
Training: Monday-Friday
2-4 weeks
*2-3 weeks onsite training
After Training: (5 Day work week) Monday-Saturday
Between the 8 hours of operations of 8:00 AM EST-8:00 PM EST
Saturday: 9:00 AM EST - 5:00 PM EST
*Hybrid schedule after training - 1 week onsite and 1 week remote
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form . The EEOC "Know Your Rights" Poster is available here .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
*THIS POSITION SITS ONSITE FULL TIME IN PLYMOUTH, MI.
- 1-3+ years of experience in an INBOUND customer service role with recent call center experience
- Strong data entry/ typing experience
- Experience with 3 computer screens (2 monitors and 1 laptop) -- all equipment provided
- Proven record of good attendance
- Proven customer service skills in previous experiences
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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