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Shift Lead

3 weeks ago

Baltimore, MD, United States The Grove Full time

Reports to: Director of Ops, General Manager, Assistant Managers and Supervisors

The Shift Lead (SL) has a primary focus on assisting management with monitoring the day-to-day activities of the unit and subordinates, aid in monitoring productivity levels and assign responsibility for specified work and/or functional activities within the framework as set by management. The Shift lead is responsible for giving work direction while monitoring scheduling for adequate shift coverage.

The SL is also responsible for providing excellent customer service to customers. The SL will work closely with location Management and all store crew members and associates.

The SL is responsible for a variety of duties in the store which include counter help, food prep, preparing food, product stocking, dishwashing, cleaning, emptying trash, etc.

Essential Job functions of the SL include:

  • Monitor and observe the day-to-day activities during the shift and assist with any problems that may arise. Interact well with coworkers and offer help and assistance as needed.
  • Coordinate with management for training of new employees.
  • Coordinate breaks for employees working in the store.
  • Complete opening and closing procedures in accordance with company policy.
  • Be a champion of customer service and provide excellent customer service to customers.
  • Greet and acknowledge customers quickly, take food orders, deliver food orders, and provide information about menu.
  • Retail products and promotions to customers and upsell products. Always maintain a solid knowledge of products, services, and special promotions.
  • Operate POS cash register and accurately record items purchased by the customer.
  • Accept customer payment and secure cash in POS cash drawer. Follow TGI's cash handling policy and procedure and always maintain proper security of cash.
  • Assist with a variety of kitchen functions such as food preparation, cooking or preparing food and dishwashing.
  • Ensure proper food and beverage handling procedures are being followed including wrapping, labeling, dating, rotating, and checking temperature of products.
  • Estimate product usage in the stores and request stock to ensure proper product levels.
  • Regularly stock and reorganize product items in the store that get unorganized during sales.
  • Ensure proper rotation of products using the FIFO method - first in first out.
  • Participate in monthly inventory.
  • Clean and sanitize workstations and equipment in stores regularly.
  • Clean utensils, pots, and pans and put away clean items.
  • Clean walls, windows, and any general areas if dirty.
  • Clean anything that could result in customer injury to keep customers safe.
  • Empty trash bins, sweep and mop floors.
  • Follow all security and safety procedures while in stores.
  • Notify Management of any incidents or accidents immediately.
  • Other duties as needed and required by the job or by management.
The TGI Requirements and Qualifications for the SL include:
  • Ensure that all quality and Health/Safety requirements are met in accordance with Federal, State, and Local standards.
  • Comply: Always complies with all airport and/or train station rules and regulations.
  • Dependability: Is punctual. Can be relied upon to be at work according to schedule. Complies with policies regarding clocking in/out and use of breaks.
  • Uniform/Personal Appearance: Always dressed in complete uniform and presents a well-groomed appearance.
  • Commitment: Shows initiative and follows through with tasks. Ensures overall duties are performed efficiently and on time.
  • Customer Service/Salesmanship: Consistently effective and pays attention to customer's needs.
  • Requires the ability to speak in English clearly, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
  • Store Operations: Is dependable and conscientious about performing tasks. Informs Management of issues that arise during a shift.
  • Communication: Communicates effectively and listens well.
  • Teamwork/Interpersonal Skills: Is cooperative and helpful. Offers help and assistance and can be counted on. Interacts well with others.
  • Conduct: Is friendly and even-tempered. Performs consistently and effectively under pressure.
  • Product Handling/Stocking: Handles all products and supplies in a safe and sanitary manner. Distributes the products and supplies efficiently according to store's requisition/stock list.
  • Company Policies and Procedures: Regularly adheres to policies and standard operating procedures.
  • Must be able to bend, twist and stand for extended periods to perform job functions.
  • Must have the ability to lift and push objects weighing over 40 lbs.
  • Follows safety rules provided in the TGI Safety Manual along with other TGI policies and procedures.
  • Reports any safety hazards to management immediately.
  • Other: May be required to perform tasks that are not specifically listed in this job description.