Call Center Representative

2 weeks ago

Eugene, OR, United States Women's Care Full time

Women's Care is a leading provider of healthcare services committed to delivering compassionate care and exceptional service. We are currently seeking a dedicated and customer-focused Call Center Representative to join our team. This position offers an exciting opportunity to work in a dynamic, fast-paced environment, providing essential support to our patients, healthcare professionals, and administrative teams.

About the Role:

As a Call Center Representative, you will be responsible for managing inbound and outbound calls related to patient services, appointment scheduling, insurance inquiries, and general healthcare-related questions. You will act as the first point of contact for patients and ensure their experience is positive, efficient, and aligned with our healthcare services standards. This is a full-time opportunity working on-site at our 10 Coburg location in Eugene, OR. This position has an expectation of 40hrs per week, Monday - Friday and we are proud to offer an attractive benefits package. Our Call Center Representative recruiting pay range is $17.74 - $21.38.

What will you do:

  • Answer inbound calls from new and established patients, healthcare providers, and insurance companies with professionalism and courtesy.
  • Provide information regarding healthcare services, appointment availability, insurance coverage, and billing inquiries.
  • Assist patients in scheduling, rescheduling, or canceling appointments, ensuring that accurate information is recorded.
  • Resolve customer issues and complaints in a calm and efficient manner, escalating when necessary.
  • Assist patients with portal registration and access.
Requirements

What do you need to bring to the role:
  • High School Diploma or GED equivalent.
  • One year of call center experience preferred.
  • Proficient with Microsoft Office Suite.

Competencies that matter to us:

Business Effectiveness: Ability to handle a high volume of calls while maintaining quality and accuracy.

Personal Effectiveness: Strong personal work habits with a high level of accountability and self-management skills that enable desired outcomes. Easily able to adapt and maintain composure, effective at time priority and management, and able to respond to feedback constructively.

Interpersonal Effectiveness: Strong communication skills, a teamwork mindset, and well-developed interpersonal capabilities that enable successful interactions with others. Engages well with the team/patients through respectful and inclusive conduct.

About Women's Care:

Women's Care was founded in 1988 and is Lane County's oldest independent physician group specializing in women's health. We have five clinic locations within Lane County and hold ourselves to the highest possible standard of care delivery through compassion, respect, and professionalism. Women's Care takes care of all patients, from adolescence to menopause, and is one of the area's strongest advocates for women's health.

Women's Care is an equal opportunity employer.

  • Call Center Agent

    2 weeks ago

    Eugene, OR, United States Quantum Recruiters Inc Full time

    Job DescriptionNow hiring - Call Center Agents Key Responsibilities: Answer and route inbound calls promptly and courteously Provide excellent customer service while representing diverse businesses and industries Accurately document caller information, messages, and requests Schedule appointments or dispatch service requests when needed Maintain...

  • Automotive Call Center/Business Development Center

    2 weeks ago

    Eugene, OR, United States Jkc Automotive, Inc. Full time

    Are you a proactive communicator with a passion for sales and customer service? Kiefer Mazda is seeking an experienced Sales BDC Representative to join our team. We pride ourselves on providing top-notch service and creating exceptional experiences for our customers. Responsibilities: Engage with customers via phone, email, and chat to understand their...

  • Admin Medical Assistant

    1 week ago

    Eugene, OR, United States Optum Full time

    For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Optum's Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience....

  • Admin Medical Assistant

    1 week ago

    Eugene, OR, United States Optum Full time

    For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Optum's Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience....

  • Admin Medical Assistant

    1 week ago

    Eugene, OR, United States Optum Full time

    For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Optum's Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience....

  • Admin Medical Assistant

    4 days ago

    Eugene, OR, United States Optum Full time

    For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Optum's Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience....

  • Customer Service Representative

    5 days ago

    Eugene, OR, United States Medical Transportation Management Full time

    MTM Transit is growing and hiring Customer Service Representatives to support our Lane County operations. All candidates must reside in Eugene, OR or surrounding cities to be considered for this position. The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of...

  • Customer Service Representative

    1 week ago

    Eugene, OR, United States Medical Transportation Management Full time

    MTM Transit is growing and hiring Customer Service Representatives to support our Lane County operations. All candidates must reside in Eugene, OR or surrounding cities to be considered for this position. The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of...

  • Customer Service Representative

    19 hours ago

    Eugene, OR, United States MTM Full time

    MTM Transit is growing and hiring Customer Service Representatives to support our Lane County operations. All candidates must reside in Eugene, OR or surrounding cities to be considered for this position. The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of...

  • Customer Service Representative

    4 days ago

    Eugene, OR, United States Medical Transportation Management Full time

    MTM Transit is growing and hiring Customer Service Representatives to support our Lane County operations. All candidates must reside in Eugene, OR or surrounding cities to be considered for this position. The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of...