Customer Support Representative

1 day ago

Mankato, MN, United States Spherion Full time

Are you passionate about providing exceptional customer service and solving technical challenges? We're looking for a dynamic seasonal Customer Support Representative to join our client's team right here in Mankato In this role, you'll be the primary point of contact for their valued dealers, sales representatives, and consumers, delivering expert technical and customer support across multiple communication channels relating to their motors.

What You'll Do:
As a Customer Support Representative, you'll champion customer satisfaction by providing expert support and solutions. You'll diagnose technical issues with the motors themselves, facilitate orders, and offer tailored product recommendations, all while meticulously documenting interactions.

Perks & Benefits:

  • Full-Time Hours
  • Optional overtime
  • No required nights and weekends
  • Get DISCOUNTS on product
Responsibilities:
  • Troubleshoot and resolve technical product issues, providing clear and concise guidance.
  • Process customer orders for replacement parts, repairs, and finished products, ensuring accuracy and efficiency.
  • Educate customers on product features, functions, and software, empowering them to maximize their use.
  • Provide pre-sale support, including product selection, installation advice, and information on promotions and availability.
  • Generate and analyze reports to track performance and identify areas for improvement.
  • Manage return and repair authorizations, ensuring a smooth process for customers.
  • Contribute to team goals by completing assigned tasks and proactively seeking opportunities for improvement.
Skills:
  • Experience using CRM software for customer support and ticket management.
  • Experience in a call center environment.
  • Experience with product training.
  • Skills in effectively problem solving routine issues and ability to escalate issues as needed.
  • Basic mathematical skills which include the ability to add, subtract, multiplication and division with the assistance of a calculator.
Qualifications:
  • Excellent verbal and written communication skills to effectively work with a variety of individuals, identify and solve problems and up-sell/cross-sell products.
  • Reading, writing and verbally communicating clearly.
  • General knowledge of the Microsoft Office (Word, Excel, Outlook) or similar products and the ability to easily learn applications.
  • Demonstrated mechanical aptitude to comprehend and understand resource materials such as dimensional drawings, specifications, installation manuals, and owner/operator manuals to explain/educate the customer.
  • Demonstrated experience and skills in effectively and efficiently responding to customer inquiries using the phone, email, chat or other communication platforms provided to the department as a tool to perform their duties.


Don't wait, apply for this position today and let's get you to work

Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

key responsibilities

Troubleshoot and resolve technical product issues, providing clear and concise guidance.Process customer orders for replacement parts, repairs, and finished products, ensuring accuracy and efficiency.Educate customers on product features, functions, and software, empowering them to maximize their use.Provide pre-sale support, including product selection, installation advice, and information on promotions and availability.Generate and analyze reports to track performance and identify areas for improvement.Manage return and repair authorizations, ensuring a smooth process for customers.Contribute to team goals by completing assigned tasks and proactively seeking opportunities for improvement.

experience

1-4 years

skills

Experience using CRM software for customer support and ticket management.Experience in a call center environment.Experience with product training.Skills in effectively problem solving routine issues and ability to escalate issues as needed.Basic mathematical skills which include the ability to add, subtract, multiplication and division with the assistance of a calculator.

education

High School

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