Service Advisor

2 weeks ago

Grapevine, TX, United States Lithia & Driveway Full time

Dealership:L0346 Grapevine Honda

Grapevine Honda

Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life

Responsibilities:

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

  • Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

  • Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.

  • Communicate additional repair and service needs to the customer based on vehicle inspection.

  • Administer the manufacturer warranty for qualifying vehicle repairs.

  • Keeping customer informed of service specials, completion times and service expenses.

​

Qualifications:

  • Previous Service Advisor experience, preferred.

  • Prior experience as an automotive technician a plus.

  • A team player who is focused on providing exemplary customer service.

  • Basic mechanical understanding of an automobile.

  • Acceptable driving record and a valid driver's license in your state of residence

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