Remote Technical Support Representative

1 week ago

Houston, TX, United States Frontline Call Center Full time

Remote -Technical Support Representative (Part-Time)

Location: Remote

Pay: $15/hour
Type: Permanent, Part Time

About the Role

We're looking for motivated individuals to join our Support Team at Frontline Call Center
If you enjoy helping people, thrive in a tech-driven environment, and want to work from the comfort of your home - this could be the perfect fit.

We're currently hiring for a Support Agent, which is ideal for individuals who are computer savvy or technically inclined and enjoy troubleshooting Internet Service Provider (ISP) issues.

Position Details:

  • Role: Technical Support Representative
  • Type: Permanent, Part-Time
  • Pay Rate: $15.00/hour
  • Training Duration: Approximately 1.5 weeks
  • Training Schedule: Monday-Friday
  • Schedule Requirement: Must have 24/7 open availability (permanent schedule assigned after training)
  • Weekend work required
Key Responsibilities:
  • Assist customers with ISP troubleshooting and connectivity issues
  • Escalate technical concerns to the appropriate departments when necessary
  • Resolve customer issues efficiently while maintaining a professional and friendly tone
  • Provide professional, patient, and solutions-oriented support
  • Strong troubleshooting skills and ability to stay calm under pressure
  • Excellent written and verbal communication
  • Comfortable multitasking across multiple screens and tools
  • Reliable, distraction-free workspace with hardwired internet (Ethernet connection required)
Required Qualifications
  • Training attendance is 100% mandatory - no exceptions
  • Open availability (24/7); schedules will be assigned after training
  • Previous Customer Service experience (high call volume preferred)
  • Strong communication and de-escalation skills
  • Excellent attention to detail and ability to multitask
  • Basic technical ability (install/uninstall programs, troubleshoot equipment)
  • Prior Call Center or remote work experience
  • Basic Technical Support experience
Computer & Equipment:
  • Windows 11 based PC (no MACs or Chrome Book)
  • Dual monitors - this helps you see multiple programs at once while assisting customers.
  • At least 16 GB of memory (RAM) with 12 GB usable - this keeps your computer running smoothly while using several tools at once.
  • CPU utilization should be 50% or less
  • At least 256 GB of storage space (SSD preferred) - so your computer can store and load programs quickly.
  • Internet connections: your computer must have a Ethernet (RJ-45) port.
  • Wired internet connection required - Wi-Fi is not allowed; your computer must be connected to your router using an Ethernet cable for a stable signal.
  • Download speed: 20 Mbps or higher (for receiving data).
  • Upload speed: 10 Mbps or higher (for sending data).
  • Ping: 20 MS or less (for a fast, responsive connection).
  • Internet Speed: Please use speedtest.net to test your specs
Accessories
  • High-quality USB headset
  • Camera required during interview and training (no camera needed once you receive your regular schedule)
How to Apply

Submit your application with the following screenshots uploaded:
  1. Ethernet connection proof:
    • Open Task Manager > Performance and take a screenshot showing your wired Ethernet connection.
  2. Speed test results:
    • Use speedtest.net and ensure Ping is less than 20 MS.
  1. RAM verification:
    • Open System Information and take a screenshot showing at least 16 GB RAM.


All technical requirements will be verified during the interview.

Spots are limited - apply as soon as possible if interested

Additional Information
  • Some benefits are subject to eligibility requirements, including employment term and other factors.
  • Frontline Group is a W2 employer (we do not hire independent contractors).

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