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Pega Application Support Advisor

2 weeks ago

Austin, TX, United States Perfict Global, Inc. Full time
About Us:
Perfict Global is a leading IT consulting services provider focused on providing innovative and successful business workforce solutions to Fortune 500 companies. Our trained and experienced professionals constantly strive to bring together the best technologies available to manage client's complex business and technology, participate in implementation activities and collaborate in new ways to meet client needs.

We provide excellent benefits such as Medical, Dental, Vision ++ a fun company to work

Job description:

MUST HAVES:
  • Pega CSA/CSSA mandatory and having LSA certification is plus
  • 7+ years of Application / production support of Pega PRPC environments which includes full AppDev life cycle (design, configuration, testing, debugging, implementation, and support of large-scale, business centric and process-based applications)
  • 5+ years of experience with REST APIs, SQL, and tools like Postman for developing and maintaining software solutions and web technologies (e.g., JavaScript, HTML5, Ajax)
Duties:
This team is focused on troubleshooting and resolving critical production issues, maintaining system stability, and developing innovative solutions using Pega PRPC. The team collaborates with cross-functional teams to ensure seamless software operations and continuous improvement in a dynamic, agile environment.
  • First line of defence in finding the root cause of development and production issues
  • Desire to work in application support space
  • Passion for learning and desire to explore all areas of IT
  • Ability to ramp up fast on a system architectures Pega PRPC experience highly desirable
  • Pega CSA/CSSA mandatory and having LSA certification is plus
  • Provide expertise, tools, and assistance to operations, development, and support teams for critical production issues and maintenance
  • Troubleshoot production issues, diagnose the problem, and implement a solution
  • Work cross-functionally with the support team, development team and business team to efficiently address customer issues.
  • Active member of high-performance software development and support team in an agile environment.
  • Support, maintain and participate in the development of state-of-the-art software technology platforms utilizing Microsoft, Linux, and Cloud and Web technologies
Skills:
  • Experience with SQL, Postman, Java, HTML5 and REST API's
  • Experience with web technologies including Ajax, JavaScript
  • Experience with Selenium Grid, Sauce Labs, and Launch Darkly would be helpful
  • Exceptional analytical and problem-solving skills
  • Structured, methodical approach to systems development and troubleshooting
  • Ability to ramp up fast on a system architecture
  • Pega PRPC experience
  • Pega CSA/CSSA mandatory and having LSA certification is plus
  • Experience designing and developing process-based solutions or BPM (business process management)
  • Experience in various rules and features like Flows, Activities, User Interface, Flow Actions, Agents, SLA, Correspondence, Single-Sign-On, External Authentication, PRPC Security, Reports, Listeners (File, MQ), Connectors and SOAP Services etc
  • Experience in full PRPC implementation cycle including enterprise Class Structure design and Rulesets design Enforce best practices in PEGA architecture / design / coding.
Education:
  • Bachelor's Degree or higher from an accredited university or a minimum of three (3) years of experience in software development in lieu of the bachelor's degree education requirement
  • 7 years in an application development role or as a quality engineer
  • Experience in software development phases including design, configuration, testing, debugging, implementation, and support of large-scale, business centric and process-based applications
Required Skills:
  • Application Programming
  • JAVA
  • SQL
  • Pega Workflow
  • Pega
Additional Skills:
  • Thought Leadership