Overnight Front Desk Agent-PT
7 days ago
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Please Click Hereto apply internally.
Front Office Agent
SUMMARY
The Front Office Agent is responsible for hosting our guests during their stay; warm welcome upon arrival, creating unique memories specific to guest personas, creating and maintaining professional relationships with guests to enhance their overall experience. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.
ESSENTIAL FUNCTIONS
Job duties include; although are not limited to:
- Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives
- Hosting and welcoming guests with a friendly and sincere demeanor
- Assisting with guest check-in and out process, as well as folios, invoicing and billing
- Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations
- Communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly
- Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests
- High School Diploma or equivalent, Bachelor's Degree preferred
- Minimum of two years' experience in a hotel operations environment
- Minimum of two years' experience in customer service
- Possess basic math skills and have the ability to accurately handle billing
- Ability to communicate clearly and speak, read, write and understand English well
- Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur
PHYSICAL REQUIREMENTS
Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
-
Front Desk Agent
2 weeks ago
Washington, DC, United States Hotel Nell Full timeWe are seeking a friendly and detail-oriented Front Desk Agent to join our team at Hotel Nell. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and positive experience. Join us and be part of a dedicated team committed to delivering exceptional guest service. The rate is $19 per hour. Comprehensive benefits...
-
Front Desk Agent
3 days ago
Washington, DC, United States Hotel Nell Full timeWe are seeking a friendly and detail-oriented Front Desk Agent to join our team at Hotel Nell. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and positive experience. Join us and be part of a dedicated team committed to delivering exceptional guest service. The rate is $19 per hour. Comprehensive benefits...
-
Front Desk Agent
2 weeks ago
Washington, DC, United States Hotel Nell Full timeWe are seeking a friendly and detail-oriented Front Desk Agent to join our team at Hotel Nell. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and positive experience. Join us and be part of a dedicated team committed to delivering exceptional guest service. The rate is $19 per hour. Comprehensive benefits...
-
Front Desk Agent
2 days ago
Washington, DC, United States Hotel Nell Full timeWe are seeking a friendly and detail-oriented Front Desk Agent to join our team at Hotel Nell. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and positive experience. Join us and be part of a dedicated team committed to delivering exceptional guest service. The rate is $19 per hour. Comprehensive benefits...
-
EXPERIENCED Front Desk Agent
1 week ago
Washington, DC, United States Donohoe Companies Full timeJoin our dynamic team at Residence Inn Dupont Circle! Are you looking for an exciting opportunity to work in one of Washington, DC's most exclusive and upscale districts? The newly renovated Residence Inn Dupont Circle offers a dynamic and rewarding work environment right in the heart of downtown. Located just two blocks from the Dupont Circle Metro (red...
-
EXPERIENCED Front Desk Agent
3 days ago
Washington, DC, United States Donohoe Companies Full timeJoin our dynamic team at Residence Inn Dupont Circle! Are you looking for an exciting opportunity to work in one of Washington, DC's most exclusive and upscale districts? The newly renovated Residence Inn Dupont Circle offers a dynamic and rewarding work environment right in the heart of downtown. Located just two blocks from the Dupont Circle Metro (red...
-
EXPERIENCED Front Desk Agent
5 days ago
Washington, DC, United States Donohoe Companies Full timeJoin our dynamic team at Residence Inn Dupont Circle! Are you looking for an exciting opportunity to work in one of Washington, DC's most exclusive and upscale districts? The newly renovated Residence Inn Dupont Circle offers a dynamic and rewarding work environment right in the heart of downtown. Located just two blocks from the Dupont Circle Metro (red...
-
EXPERIENCED Front Desk Agent
1 day ago
Washington, DC, United States Donohoe Companies Full timeJoin our dynamic team at Residence Inn Dupont Circle! Are you looking for an exciting opportunity to work in one of Washington, DC's most exclusive and upscale districts? The newly renovated Residence Inn Dupont Circle offers a dynamic and rewarding work environment right in the heart of downtown. Located just two blocks from the Dupont Circle Metro (red...
-
Front Desk Agent
1 week ago
Washington, DC, United States Island Hospitality Full timeOur team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment. This position...
-
Front Desk Agent
6 days ago
Washington, DC, United States Island Hospitality Full timeOur team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment. This position...
