Student Service Advisor

4 days ago

San Diego, CA, United States Concorde Career Colleges Full time
Overview

Student Services Advisor - Concorde Career Colleges

Compensation for this role is $24.00/hr

The Student Services Advisor plays a vital role in supporting student success by providing academic guidance, career preparation, and personal development support. This position requires a proactive, student-centered approach to assist students in achieving their educational and professional goals while fostering a positive campus environment.

In addition to joining an organization with an outstanding mission, Concorde is happy to provide the following Benefits You'll Love -

  • Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
  • Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
  • Retirement Matching: 50% match on the first 6% of your contributions after 90 days
  • Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
  • Competitive Insurance: Health, vision, and dental coverage for you and your dependents
  • Pet Insurance: Competitive coverage for your furry family members through ASPCA
  • Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment
Responsibilities

Principal Accountabilities & Deliverables
  • Provide personalized academic advising to students, guiding them on course selections, degree requirements, and program pathways
  • Assist students in understanding institutional policies, procedures, and resources available to support their success
  • Identify and address student concerns, offering tailored solutions or connecting students with appropriate campus resources
  • Conduct one-on-one or group advising sessions to support student engagement and retention
  • Facilitate workshops or one-on-one coaching sessions focused on career planning, resume building, and interview preparation
  • Collaborate with career services to provide students with networking opportunities and access to job fairs and internship programs
  • Monitor student progress and intervene early with students who exhibit signs of academic or personal difficulties
  • Develop and implement strategies to promote student retention and success, including outreach campaigns and mentorship opportunities
  • Plan and coordinate student engagement activities to foster a sense of community and belonging
  • Maintain accurate and up-to-date student records in compliance with institutional and regulatory requirements
  • Generate reports and analyze data to identify trends and measure the effectiveness of student support initiatives
  • Collaborate with faculty, staff, and administration to address student issues and advocate for student needs
  • Other duties as assigned.
Qualifications

Education / Experience
  • Bachelor's degree in related field (preferred)
  • Minimum two (2) years of experience in education field (preferred)
  • Three (3) year of experience in a proprietary online higher education environment (preferred)
  • Knowledge of student information systems and other technology platforms (preferred)
Skills
  • Strong interpersonal and communication skills to build meaningful relationships with a diverse student population
  • Conflict resolution skills to handle student interactions with empathy and professionalism
Abilities
  • Ability to work collaboratively across departments to support student success
Standard Abilities
  • Able and willing to:
    • Communicate, think, learn, and reason
    • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
    • Safely ambulate and/or maneuver when on-site at Company locations
    • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
  • Ability to use good judgment, problem-solving and decision-making skills
  • Ability to maintain confidentiality and manage sensitive information with discretion
  • Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
  • Ability to gain, understand and apply information and data as it relates essential functions of the position
  • Ability to foster long-term relationships with stakeholders
Work Environment
  • Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
  • This position is designated as:
    • On-Site; Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures. Work environments may include exposure to student learning environments with a variety of conditions. Employees must meet minimum technical standards for eligibility and participation.
  • Travel Requirements
    • No travel required

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