Technical Assistance Center Specialist

Technical Assistance Center Specialist - Power Up Your Automotive Expertise

Drive Solutions, Support Dealerships, and Keep Engines Running Smoothly

Step into a dynamic role at the heart of automotive service support. As a Technical Assistance Center Agent, you'll be the go-to expert for dealership technicians, providing critical warranty approvals and technical guidance on engine repairs. This role blends hands-on automotive knowledge with data-driven analysis, giving you the opportunity to impact service quality and efficiency across a leading automotive network.

Pay and Schedule

Hourly Pay: $34.71

Schedule: Flexible leave coverage with potential for long-term contract

Key Responsibilities

• Provide warranty approvals for engine repairs to dealership technicians
• Record, track, and manage technical inquiries in the Technical Assistance Database
• Investigate and analyze vehicle specifications and system operations to resolve inquiries and validate service publications
• Prepare trend analysis and technical reports from the database
• Offer technical assistance to parts department hotline and technical personnel
• Collaborate with dealership teams to ensure consistent application of service procedures
  

Why You'll Love This Role

This position offers a competitive benefits package designed to support your health, career, and work-life balance. Enjoy comprehensive medical, dental, and vision insurance, 401(k) retirement savings plans, employee assistance programs, commuter benefits, pet insurance, health savings accounts, AD&D coverage, and exclusive employee discounts. With long-term contract potential, this role is an excellent opportunity for automotive service professionals looking to grow and develop their expertise in a supportive environment.

Requirements

• 5+ years of experience as an automobile service technician
• Dealership technician experience required
• Two-year technical degree in vocational/automotive technology or equivalent experience preferred
• Multiple ASE certifications desired; Master ASE certification preferred
• Strong troubleshooting skills for electrical systems and OBD II emission systems
• Proficiency in computer word processing and database programs
  

Ready to Accelerate Your Career?

If you're a skilled automotive technician with dealership experience and a passion for problem-solving, this opportunity puts you at the forefront of service excellence. Click Apply Now to join a team where your expertise drives results and supports automotive innovation.

The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.

The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off.

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Advantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies.

Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.