Front Office Supervisor
2 days ago
The Front Office Supervisor will work to support the Front Office Manager and will be responsible for the day-to-day Front Office Operations including the staff of the Front Desk, Night Audit, and Valets Operation. The person in this role will ensure the Front Desk Staff provides exemplary service to all hotel guests to deliver a memorable guest experience.
In the Heart of Macon - Front Office Supervisor
At Hotel Forty Five, located in the vibrant downtown of Macon, the Front Office Supervisor plays a key role in delivering exceptional guest experiences from arrival to departure. This position is responsible for the day-to-day front office operation, ensuring high standards of service, quality, and guest satisfaction.
What you have
- Previous hospitality supervisory experience
- Experience in hotel Front Desk positions
- High school diploma, equivalent, or higher
- Previous Opera PMS experience is a plus
- Excellent communication skills, both written and verbal
- Ability to use technology, e.g., tables, iPads, and computers
- Top notch phone and customer service skills
- Prior experience with coaching and training a team
- Strong sense of ownership in everything that you do
- Proven experience in guest relations
- Assist in management, training, motivation, and coaching Front Desk staff to embody hotel culture and provide guests with highest level of service
- Know all functions to showcase the resort and its unique story to each guest
- Oversee Front Desk team in all front desk functions including check in and out procedures, luggage handling, concierge, etc.
- Serve as initial point of escalation in any guest inquiries, issues, or concerns
- Coordinate with other hotel departments to deliver top level experience for guests
- Assist in creating and managing department schedules
- Follow all hotel policies and procedures as outlined in team member handbook
- Serve as property Manager on Duty in absence of senior leadership
- Ensure team follows scheduled shifts, and follows break and lunch requirements
- Other necessary duties as reasonably assigned by manager
Physical Demand
- Ability to sit, stand, bend for extended periods of time
- Ability to lift, pull 40 lbs
- Ability to communicate clearly
- Ability to work long hours as needed
- Ability to work 2nd shift (3pm - 11pm)
- Make sound judgments quickly
- Work on multiple tasks, making appropriate progress towards deadlines
- Able to work independently, take direction, and provide direction to others
- Manage differing personalities within the property, the resort, and the community
- Maintain the highest degree of confidentiality
- Ability to work effectively in stressful, high-pressure situations
- Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
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