Global Benefits Client Manager

We are seeking a talented individual to join our Global Benefits Management team at Mercer. This role will be based in San Francisco. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Global Benefits Client Manager will be responsible for the overall delivery of Global Benefits services provided to our clients. This role is critical to our strategy to grow our Global Benefits Management (GBM) book of business as well as retain our GBM clients. Growing our GBM practice is a key initiative for Mercer’s leadership team and will have the attention and spotlight of our Senior Executives.

We will count on you to:

• Support and contribute to the strategic selling process, including participating in finalist meetings and other sales presentations as the GBM subject matter expert.
• Oversee the implementation of large GBM appointments, ensuring local brokerage appointments are executed for insured benefits in all countries covered under the GBM platform.
• Ensure client satisfaction with ongoing GBM services, ensuring local services are delivered in accordance with global mandates.
• Interface directly with senior-level client managers as the main global point of contact for client deliverables and communications required under a GBM appointment.
• Help clients monitor their employee benefit programs around the world by providing aggregated reporting to ensure governance and consistency with their objectives while offering optimal cost-effective solutions.
• Execute clients’ ongoing global benefit strategy and global benefit financing strategy through pooling, captives, global insurance programs, etc., as determined by the client.

What you need to have:

• BA/BS degree.
• Experience with global health and benefits in a consulting environment.
• Minimum of 5 years of relevant work experience in the field of global health and benefits.
• Meticulous attention to detail.
• Ability to prioritize and manage multiple projects simultaneously.

What makes you stand out:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proven ability to work collaboratively in a fast-paced, cross-functional environment.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $103,700 to $207,400.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

---