Medical Patient Care Advocate
2 days ago
At Anew Era TMS & Psychiatry, our team of dedicated psychiatrists, psychologists, psychiatric nurse practitioners, and licensed therapists offers customized, comprehensive care designed around your needs. We provide a range of options, including in-person and online therapy, medication management, and advanced interventional treatments like transcranial magnetic stimulation (TMS) therapy, ketamine, and esketamine-all delivered in a safe and compassionate environment. With access to most commercial insurance plans, we make quality mental health care more accessible, helping you uncover the right path to wellness.
Position Summary:
The Medical Patient Care Advocate serves as a dedicated liaison between patients, healthcare providers, and support services to ensure a positive and seamless care experience. This role focuses on guiding patients through the healthcare process-answering questions, coordinating care, addressing concerns, and helping patients understand their treatment plans, insurance coverage, and available resources.
Essential Job Functions:
- Respond to all medication refill requests in a timely manner, checking faxes and responding to patient/pharmacy medication inquiries.
- Submit medication prior authorization in a timely and efficient manner, ensuring proper documentation in each patient record.
- Review and respond to all pharmacy and patient drug interaction and/ or drug changes requests once reviewing with the Medical Provider.
- Respond to all medical record requests in a timely manner.
- Submit records when a payment has been processed and a patient signed Release of Information has been completed.
- Comply with all company policies and procedures for risk identification and risk assessment.
- Communicate efficiently with Medical Doctors, Nurse Practitioners, and Physician assistants regarding any medication questions.
- Communicate in a positive helpful manner with all patients when updating on status of refill inquiries, prior authorizations, record requests or any other matter.
- Interact with all medical receptionists in a positive and collaborative manner.
- Covering Medical Receptionists as needed.
- Excellent communication skills
- Work well independently
- Meticulous attention to detail
- Work well as a team and in a positive manner
- Associate or bachelor's degree preferred
- Relevant medical office or pharmacy setting experience 2 years minimum.
- Prior Pharmacy experience preferred
- Prior Medical Record experience preferred
- Mental Health experience or knowledge preferred
The physical demands outlined here represent those that are typically required of an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
While performing the duties of this job, the employee is regularly required to do the following:
- Engages in sustained power grasping and pushing/pulling motions
- Exposure to dust, gas, odors, liquids, or fumes
- Intermittent lifting and carrying up to 40 pounds, transporting object usually by hand, arm, or shoulder
- Hand/eyecoordination: Performing work using both
- Working with hands: Seizing, holding, and grasping
- Able to lift by raising or lowering an object from one level to another
- The ability to respond quickly to emergency situations, which may involve running or moving rapidly.
- Frequent standing and walkingfor extended periods, often throughout the entire shift.
- Potential exposure to infectious diseases, bloodborne pathogens, and hazardous materials, requiring adherence to safety and PPE protocols.
Arbitration Agreement:
As a condition of employment, all candidates must agree to and sign a pre-employment arbitration agreement. This agreement requires that any disputes arising out of or related to employment with Discovery Practice Management will be resolved through binding arbitration rather than through litigation in court.
Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.
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