Patient Financial Navigator

3 days ago

Rock Springs, WY, United States Memorial Hospital of Sweetwater County Full time
    • MHSC is an equal employment opportunity employer and does not discriminate on the basis of gender, age, race, color, creed, religion, national origin, marital status, sexual orientation, gender identity, mental or physical disability or uniformed services status. MHSC is dedicated to fostering an inclusive environment that recognizes the contributions and supports the advancement of all because an inclusive environment can enhance the quality of healthcare, improve hospital/community relations, and positively affect the health status of society. No candidate will be rejected based on any of the above or any disability that, with reasonable accommodation, does not prevent performance of the essential job duties.
    • MHSC is committed to the "Planetree" methodology of "Person-Centered Care". Person-Centered Care is more than hospitality. It is more than amenities and inviting surroundings. Person-Centered Care is an evidence-based framework for improved patient and family engagement, better clinical outcomes, increased staff retention/ recruitment, and high value care. Person-Centered Care creates workplaces that energize and inspire joy. It places patients and caregivers at the center of the care experience and unites communities around health and wellness. This approach also focuses on supporting the professional and personal aspirations of healthcare professionals who can more effectively care for others when they feel cared for themselves.
  • JOB SUMMARY
    • The Patient Navigator & Financial Representative has a unique role in healthcare. The Patient Navigator & Financial Representative will build working relationships, solve problems and support patients while they learn to self-navigate the health care system. The Patient Navigator & Financial Representative will help to improve coordination of patient care and reduce barriers. The Patient Navigator & Financial Representative will work with different groups of people: healthcare providers, clinical and non-clinical staff, and patients. As a Financial Representative, the Patient Navigator & Financial Representative enhance communication; improve quality and patient satisfaction in a collaborative effort with providers, and financial services staff on both the outpatient and inpatient side. The Patient Navigator and Financial Representative will assist with insurance optimization which includes Medicare, Medicaid, and commercial insurance programs. The Patient Navigator & Financial Representative will promote a better understanding of patient-centered care among patients and the community. The Patient Navigator & Financial Representative will be available to represent the organization as an ambassador and to answer questions about what might be important to the patient, their family, friends and the community. The Patient Navigator & Financial Representative will greet all patients, families, visitors with a positive, cheerful attitude.
  • JOB QUALIFICATIONS
    • Education:
      • High School diploma or equivalent required.
    • Job Knowledge and Skills:
      • Medical terminology knowledge preferred. Must have basic computer knowledge, and knowledge of Microsoft Office programs. Six months previous hospital registration, billing and collections, financial counseling, and/or customer service experience preferred.

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