Client Services Associate

6 days ago

Troy, NY, United States AEG Full time
Requirements: This position requires an organized, detail-oriented and personable applicant who wants to work with a first class professional baseball organization in hosting 51 home games and a variety of special events. The candidate should be a hardworking, team-player who is seeking an opportunity for growth within the baseball industry. The Client Services Associate will be tasked with supporting the sales team with a focus on the corporate sales efforts of the President, VP/GM, Assistant General Manager and other business development staff.

Responsibilities:
  • Create proof of performance and proposal materials to support the sales process with renewals and new prospects.
  • Coordinate with clients and staff to ensure contract execution. This includes artwork collection, internal/external communication, and activation to be managed from signature to fulfillment.
  • Assist with the design & implementation of systems to help streamline our contract fulfillment.
  • Assist in managing client contracts, sponsorship inventory, and gameday itineraries
  • Work with Client Services staff and other departments to plan, execute, and document client partnerships throughout the season.
  • Assist in taking, labeling, and organizing photos and digital images to showcase partnership elements throughout the season.
  • Maintain customer record database with updated information on all customers & prospects.
  • Assist in planning and execution of special events as directed
  • Work games and special events as scheduled
  • Represent the organization at in-house ballpark events and off-site community events promoting the organization, group ticketing, and other sales opportunities as scheduled.
  • Provide excellent customer service to prospects, current clients, and general fans over the phone and at games. Assist customer service efforts (mailing invoices, tickets, etc) as needed.
  • Additional tasks pertaining to these or other organizational goals as assigned by senior management.
Qualifications:
  • Experience and proficiency working with the MS Office Suite, particularly PowerPoint and Excel
  • Transferable work, intern, or volunteer experience, preferably in the sports or live event industry
  • Ability to work independently with good problem-solving skills.
  • Strong organizational skills with the ability to meet overlapping deadlines
  • Good communications skills including in person, over the phone, and through written correspondence
  • Bachelor's degree is preferred
  • Basic graphic design skills are a plus


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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