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Tier 2 Deskside/System Technician

3 weeks ago

Rockville, MD, United States PEAK Technical Staffing USA Full time
#Eng-IT-01

Job Summary

We are seeking a qualified, creative, and customer-focused technical representative to provide 24/7 systems administrator and deskside technical support at our locations in Rockville, MD and Mount Weather, VA. In this role, you will work in a fast-paced and diverse environment with a management team that supports your career development and growth. You will gain valuable skills such as time and task management, critical thinking, problem-solving, and effective communication. This opportunity is ideal for individuals interested in joining a dynamic team that provides exceptional support to clients.

Responsibilities
  • Serve as a primary point of contact, providing on-site 24/7 customer operational deskside engineering and break-fix support for desktop and laptop devices.
  • Conduct non-disruptive deskside support for deploying Windows 10 and 11 configured hardware devices.
  • Utilize knowledge of MS Office Suite, ServiceNow, and other tools for hardware deployment, ticket processing, and updating the CMDB.
  • Collaborate with Tier 3 teams for changes and upgrades.
  • Provide on-site IT support for practice, mock, and real customer DR/COOP exercises.
  • Maintain a high-availability environment through virtualization and redundancy.
  • Provide technical guidance to Tier 2 and Tier 3 support teams.
  • Perform systems maintenance tasks, including software upgrades, backups, and recovery.
  • Respond to and resolve moderately complex customer inquiries regarding hardware and software issues.
  • Document all resolutions in the ITSM Tool (ServiceNow) and meet performance standards.
  • Perform configuration and deployment of mobile devices, laptops, thin clients, and desktops.
  • Handle procurement, deployment, support, and disposal of software and hardware.
  • Perform various asset control tasks on and off-site.
  • Provide guided network or systems support for specific customer HQ site needs.
Qualifications
  • Bachelor's degree with 3 years of relevant experience or equivalent experience in lieu of degree.
  • Experience preparing and deploying Dell Laptop and Desktop Devices with Windows 10 and 11.
  • Support experience in software testing, system administration, IT operations, and enterprise IT environments is beneficial.
  • Certifications such as CompTIA A+, Security+, Network+, or Microsoft Certifications are a plus.
  • Ability to become certified in ITIL 4 Foundation.
  • Strong analytical and troubleshooting skills.
  • Excellent documentation and customer communication skills.
  • Experience using the ServiceNow ITSM ticketing system.
  • Ability to obtain an NRC Public Trust Security Clearance.
  • U.S. Citizenship or U.S. Permanent Residence is required.

Location

This position is based in Rockville, MD, a vibrant city known for its diverse community, excellent schools, and proximity to Washington, D.C. The area offers a rich cultural scene, numerous parks, and a high quality of life.

Additional Information

Candidate needs to work onsite in Rockville, MD or Bluemont, VA. Some travel may be required between these locations. This position is covered under the Service Contract Act and is subject to minimum wage requirements and the minimum Health and Welfare benefit.

Benefits
PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.

Equal Opportunity Employer (EEO)
PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.

Candidate Privacy
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/ and https://peaktechnical.com/ca-residents-privacy-rights/

AI Recruiting Disclosure
We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure.