IT Desktop Support Technician

2 weeks ago

Orlando, FL, United States Prime Therapeutics Full time

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us.
Job Posting Title

IT Desktop Support TechnicianJob Description

The IT Desktop Support Technician will provide end user support to internal stakeholders. This position will follow and document procedure and manage incidents and tasks to resolution or escalate if needed. This position is responsible for keeping current on technologies in order to provide effective support for the desktop environment.

Responsibilities

  • Provide level II desktop support of PC equipment including laptops, desktops, virtual machines, software, printers, mobile devices and peripherals by troubleshooting and resolving standard technical problems; document, track and monitor incidents and work orders per set service level agreement standards; and provide timely feedback to customers during and upon resolution
  • Provide level II support of Microsoft suite of products including M365 & Windows OS
  • Perform Desktop/Laptop Imaging and application installations in accordance with policies and standards
  • Provide support of audio-visual equipment and facilitate start of onsite or virtual conferencing meetings (or both simultaneously)
  • Maintain inventory of assets
  • Other duties as assigned
Minimum Qualifications
  • High school diploma from an accredited school or equivalent GED
  • May have no prior experience
Must be eligible to work in the United States without the need for work visa or residency sponsorship

Additional Qualifications
  • Strong written and verbal communication skills
  • Excellent customer service skills
  • Strong organizational skills with attention to detail
  • Excellent interpersonal and time management skills
Preferred Qualifications
  • PBM/health care environment experience
  • IT Customer Service experience
  • Ticket tracking system experience


Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures

Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job.

Potential pay for this position ranges from $25.48 - $40.87 based on experience and skills.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.

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