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ServiceNow S2P Technical Architect

2 weeks ago

Richmond, VA, United States TEPHRA Full time
Description:

TCS is seeking a ServiceNow Technical Architect to lead the design and architecture of ServiceNow solutions, including custom applications and integrations, that meet client needs and industry best practices.

You will:

  • Design & Implementation, Customization and Maintenance of ITSM SPO Module
  • Provide technical leadership and mentorship to development teams to ensure the successful execution of ServiceNow projects.
  • Perform assessments and evaluations of existing ServiceNow implementations, offering recommendations for improvements.
  • Design and develop integrations between ServiceNow and other enterprise systems using REST, SOAP, Integration Hub, and other API technologies.
  • Implement automation solutions using Flow Designer, Orchestration, and other ServiceNow tools to streamline business processes.
  • Provide advanced support for ServiceNow applications, troubleshooting complex issues and implementing long-term solutions.
Additional Responsibilities Include:
  • Provide necessary guidance to ServiceNow resources, on Implementation, S2P Integration with other apps like SAP , Data transfer, Support and Development including enhancement requests
  • Develop/administer technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
  • Guide the team in having the right level of details in the design artifacts.
  • Review the design and code to ensure it aligns to customer expectation and follows industry standards
  • Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
  • Apply innovative technology to business processes in order to develop new solutions and troubleshoot issues
  • Consult with business analyst/Process Leaders to develop appropriate technical solutions in ServiceNow
  • Follow up on outstanding development needs and provides timely status reports to the project manager
  • Advise on options, risk and impacts on business/ITIL processes
  • Communicate technical problems and solutions to both technical and non-technical audiences
Qualifications:
  • 10 to 12 years' experience in administration/implementation/configuration of ServiceNow in the areas of ITSM (SPO Module), ITBM, ITOM, ITAM (not limited to) and Scoped Application solution.
  • Experience as a Senior Technical Lead / Architect
  • Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations,
  • ServiceNow platform implementation, development, support, enhancement
  • Knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS
  • Strong customer service and excellent verbal/written communication
  • Excellent attention to details, ability to multitask, and effective time management skills
  • Understand full ITSM application lifecycle
  • Certifications: ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) , ITIL


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