Patient Access Representative II, Specialty Contact Center, Baptist Southbank
17 hours ago
Up to $1,000 Sign-On Bonus
Baptist Southbank is currently hiring for a Full-Time Days Patient Access Representative II to join our Speciality Contact Center Department at our Southbank Plaza location here in the Jacksonville, FL area.
Shift Details: Monday through Friday 9:00 AM to 5:30 PM - Training will be a minimum of 2 weeks and will be 8am-4:30pm
The Patient Access Rep II will support the Specialty Contact Center. This position is in a call center environment. In this position they will be taking full ownership of the tasks related to this position and provides successful outcomes that will enhance the reputation of Baptist Health and ensures a first positive impression from a patient experience perspective.
As a Patient Access Rep II, you will be responsible for:
- Registering patients accurately and efficiently
- Utilizing multiple systems and interfaces Cross-Trained in order to work in multiple patient access areas
- Maintaining service excellence to patients and visitors for face-to-face and telephonic encounters
- Contributing to PAS Goals as defined annually
- Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
- Maintaining a professional relationship with all clinical and non-clinical team members
- Articulating compliance documentation and ensure completion of required patient consent forms
- Maintaining patient privacy in accordance with HIPAA guidelines
Full/Part Time
Full-Time
Shift Details
Days
Education Required
High School Diploma/GED
Education Preferred
Bachelor's Degree
Experience
- 1-2 years Customer Service Experience Required
- 1-2 years Insurance Experience Required
- 1-2 years Healthcare Experience Required
- Certified Healthcare Access Associate (CHAA) Preferred
Location Overview
Baptist Health, founded in 1955, is North Florida's most comprehensive health care system and the area's only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Florida region, including our six award-winning hospitals: Baptist Medical Center Jacksonville, Wolfson Children's Hospital, Baptist Medical Center Beaches, Baptist Medical Center Clay, Baptist Medical Center Nassau and Baptist Medical Center South. The most preferred health care system in the region, Baptist Health also includes 57 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.
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