ServiceNow ITOM Developer

1 week ago

Atlanta, GA, United States Purple Drive Full time
About the Role: We're seeking an experienced ServiceNow ITOM Developer to join our Atlanta team for a 6-month project focused on Event Management solutions. You'll be working on critical IT Operations Management initiatives that help streamline our infrastructure monitoring and incident response capabilities.

What You'll Do:

  • Configure and customize ServiceNow ITOM Event Management modules
  • Design and implement event processing workflows and rules
  • Integrate monitoring tools with ServiceNow for automated event correlation
  • Develop custom applications and enhancements within ServiceNow platform
  • Create and maintain event management dashboards and reporting
  • Collaborate with IT operations teams to optimize event handling processes
  • Troubleshoot and resolve platform issues and performance bottlenecks
  • Document technical solutions and provide knowledge transfer
What We're Looking For:
  • 6+ years of hands-on ServiceNow development experience
  • Strong expertise in ServiceNow ITOM Event Management module
  • Experience with ServiceNow scripting (JavaScript, GlideScript, Business Rules)
  • Knowledge of ITIL processes and IT operations best practices
  • Familiarity with monitoring tools integration (Nagios, Splunk, etc.)
  • Understanding of REST/SOAP APIs and web services
  • ServiceNow certifications preferred (CSA, CIS-ITOM)
  • Strong problem-solving and analytical skills
Why Join Us:
  • Work on enterprise-level ServiceNow implementations
  • Collaborate with experienced IT operations professionals
  • Opportunity to enhance critical business systems
  • Atlanta's dynamic technology ecosystem

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