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Remote Customer Service Representative

2 weeks ago

Mason, OH, United States Global Channel Management Full time

About the job Remote Customer Service Representative (Mason, OH)

Remote Customer Service Representative (Mason, OH) needs 2+ years experience

Remote Customer Service Representative requires:

  • Local to Mason, OH
  • Does not support Spectrum router
  • Spectrum, Segemcorn, Askey or Arris wave 2 (Unaccepatble)
  • LAN connection
  • 10megs down 1 upload

Connectivity to the local network is required to be via ethernet cord plugged directly into the internet router. Connection cannot be wireless

The workstation should be near a wired internet connect (only 6 feet ethernet cord will be provided)

Must have a smart phone

Assists customers telephonically and non-telephonically with service and support issues. Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention. Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objective