Service Writer
1 week ago
Service Writer
Landmark Chrysler-Jeep-Fiat, a part of the Landmark Automotive Group of Springfield, IL a leading automotive service provider dedicated to delivering top-quality service and maintenance to our valued customers is looking for a skilled and enthusiastic Automotive Service Writer to join our service team. Stellantis Branded vehicle experience a plus.
Job Description:
As an Automotive Service Writer, you will be the primary point of contact for our customers, ensuring their needs are met with professionalism and efficiency. You will play a critical role in the service department by managing work orders, communicating with customers, and coordinating with technicians to ensure a smooth workflow.
Key Responsibilities:
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Greet customers and assess their service needs
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Prepare detailed work orders and estimates for customers
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Communicate with technicians to understand and document service issues
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Provide accurate information and recommendations to customers regarding service and repair options
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Maintain up-to-date knowledge of automotive services and repair procedures
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Schedule appointments and manage the service calendar
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Follow up with customers on the status of their vehicles and any additional repairs needed
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Ensure customer satisfaction through exceptional service and communication
Qualifications:
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High school diploma or equivalent; additional automotive training or certifications is a plus
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Proven experience as an Automotive Service Writer or similar role
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Excellent communication and interpersonal skills
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Strong organizational and time management abilities
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Knowledge of automotive systems and repair procedures
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Proficiency with computer software and automotive service management systems
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Ability to work in a fast-paced environment and handle multiple tasks simultaneously
What We Offer:
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Competitive base salary, excellent commission structure with the potential for $40,000 to $54,000 annually.
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Health, Dental, Vision and Life Insurance
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401(k) with a company match
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Paid Time Off and Paid Vacation
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Employee discounts on automotive services and products
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Ongoing training and development
Landmark Automotive Group is a safe, drug-free workplace culture. We strive to achieve a diverse and inclusive work environment for everyone. We are proud of our participation in Getting Talent Back to Work-2nd Chance Employment. EOE
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