Patient Access Specialist Lead
2 weeks ago
What We Offer
Patient Access Team Lead (Full-Time)
Location: Novant Health Mint Hill Medical Center Schedule: Monday – Friday | off Wednesdays | 5:00pm - 3:30am
Overview
Novant Health is seeking a Patient Access Team Lead to support our Novant Health Mint Hill Medical Center. This role ensures smooth, efficient, and high-quality operations while supporting departmental leadership in coordinating patient access functions—including scheduling, registration, phone operations, work queues, and financial processes. The Team Lead also provides direct support to Patient Access Specialists (PAS) and serves as a daily resource for problem resolution, training, and workflow optimization.
Why Join Us
-
Join a collaborative team committed to exceptional patient access and service
-
Strengthen leadership skills and gain hands-on experience in healthcare operations
-
Develop and grow within a mission-driven, people-first organization
What You’ll Do
-
Assist department leadership in day-to-day operations and staff coordination
-
Assign appropriate staff based on department needs and workload
-
Ensure timely and accurate scheduling, registration, and collections
-
Verify and record patient demographics, insurance details, and charges accurately
-
Maintain high standards of productivity, efficiency, and service quality
-
Provide direct support to team members and help resolve operational issues
-
Participate in cross-training across multiple administrative support areas
What We're Looking For
-
Education: High School Diploma or GED, required. 2 Year / Associate Degree Associates Degree in business or related field, preferred.
-
Experience: Minimum 1 years experience in patient access, registration, billing, cash collections, insurance, or related experience in a medical environment. Experience with patient placement, financial counseling, Main Admitting, Emergency Department, preferred. Ability to successfully complete generic and department specific competency assessment, preferred.
-
Licensure/Certification: Novant Health revenue cycle university program completed, preferred. Related leadership level professional organization certification including but not limited to NAHAM CHAM, preferred.
-
Additional Skills (required): Insurance, billing and related regulatory/governing standards, policies, and procedures; ability to use Microsoft Office, registration software, and various other computer applications; application of safety and infection control policies and procedures; ability to develop learning plans, give and receive feedback, and coach and counsel staff; staffing, scheduling; customer feedback and impact on core processes; delegation, team building, decision making, conflict management, change management skills; verbal and written communication skills that are sensitive to diversities among age groups, cultures, and educational levels. Ability to drive/travel to multiple locations/facilities as needed. Ability to lead a group and ensure compliance with all policies and procedures. Scheduling and organization of assigned shift. Identify continuous improvement opportunities throughout the department and individuals within the department.
Why Choose Novant Health?
At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.
Job Opening ID
134541
-
Patient Access
7 days ago
Chapel Hill, NC, United States UNC Health Care Full timeDescription This position is eligible to work remotely from the following states: Alabama, Alaska, Arizona, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina,...
-
Care Access Specialist
2 weeks ago
Chapel Hill, NC, United States UNC Health Full timeBecome part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary: The Care Access Specialist team serves as the information center and first point of contact for the patient community, staff, and physicians. This role assists in the patient registration...
-
Chapel Hill, NC, United States UNC Health Care Full timeDescription Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. *This position will be at UNC Health Surgical Hospital Registration, Monday-Friday, 8:30am - 5pm Summary: This role is responsible in ensuring that patient access processing is performed...
-
Chapel Hill, NC, United States UNC Health Care Full timeDescription Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. *This position will be at UNC Health Surgical Hospital Registration, Monday-Friday, 8:30am - 5pm Summary: This role is responsible in ensuring that patient access processing is performed in...
-
Shift Lead
2 days ago
Mint Hill, NC, United States Walgreens Full timeJob Description: Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries. Completes product returns, order voids, customer refunds, cash drops to the safe,...
-
Shift Lead
1 day ago
Mint Hill, NC, United States Walgreens Full timeJob Description: Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries. Completes product returns, order voids, customer refunds, cash drops to the safe,...
-
Orthopaedist- Orthopedic Trauma
3 days ago
Mint Hill, NC, United States Novant Health Full timeWhat We OfferNovant Health Orthopedics seeks an Orthopedic Trauma surgeon for the Charlotte, NC area. New physician will join a growing, well-established, multi-site group. Surgical services (inpatient and outpatient) will be primarily performed at Novant Health Matthews Medical Center, Ballantyne Medical Center, and Mint Hill Medical Center. Some coverage...
-
Orthopaedist- Orthopedic Trauma
1 week ago
Mint Hill, NC, United States Novant Health Full timeWhat We OfferNovant Health Orthopedics seeks an Orthopedic Trauma surgeon for the Charlotte, NC area. New physician will join a growing, well-established, multi-site group. Surgical services (inpatient and outpatient) will be primarily performed at Novant Health Matthews Medical Center, Ballantyne Medical Center, and Mint Hill Medical Center. Some coverage...
-
Orthopaedist- Orthopedic Trauma
5 days ago
Mint Hill, NC, United States Novant Health Full timeWhat We OfferNovant Health Orthopedics seeks an Orthopedic Trauma surgeon for the Charlotte, NC area. New physician will join a growing, well-established, multi-site group. Surgical services (inpatient and outpatient) will be primarily performed at Novant Health Matthews Medical Center, Ballantyne Medical Center, and Mint Hill Medical Center. Some coverage...
-
Orthopaedist- Orthopedic Trauma
2 weeks ago
Mint Hill, NC, United States Novant Health Full timeWhat We OfferNovant Health Orthopedics seeks an Orthopedic Trauma surgeon for the Charlotte, NC area. New physician will join a growing, well-established, multi-site group. Surgical services (inpatient and outpatient) will be primarily performed at Novant Health Matthews Medical Center, Ballantyne Medical Center, and Mint Hill Medical Center. Some coverage...
