Medical Front Desk

2 days ago

Newport Beach, CA, United States Career Strategies Full time
Hours: Mon-Fri 8am-5pm

Job Summary:

The Medical Front Desk Receptionist is the first point of contact for patients and visitors, playing a key role in creating a positive patient experience. This position is responsible for managing front desk operations, including patient check-in/check-out, appointment scheduling, insurance verification, and providing general administrative support to ensure smooth clinic operations.

Key Responsibilities:
  • Greet patients and visitors in a professional and friendly manner
  • Check patients in and out for appointments, ensuring all forms and documentation are completed
  • Schedule, confirm, and reschedule appointments using the practice's scheduling system
  • Verify insurance eligibility and obtain necessary authorizations or referrals
  • Collect and process co-pays, deductibles, and outstanding balances
  • Answer incoming calls, route messages, and respond to inquiries promptly and courteously
  • Maintain patient confidentiality and comply with HIPAA regulations
  • Manage front office inventory and keep the reception area clean and organized
  • Communicate effectively with medical staff and support coordination of patient care
  • Assist with administrative tasks such as data entry, filing, and faxing as needed
Qualifications:
  • High school diploma or equivalent required
  • 1+ year of experience in a medical office or customer service role preferred
  • Knowledge of insurance plans (PPO, HMO, Medicare, etc.) and medical terminology a plus
  • Proficiency in electronic medical record (EMR) systems preferred
  • Strong communication, organization, and multitasking skills
  • Ability to remain calm and professional in a fast-paced environment
  • Bilingual (Spanish/English) is preferred

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