Client Care Coordinator

3 days ago

Port St Lucie, FL, United States Home Instead Senior Care Full time

Client Care Coordinator
ARE YOU LOOKING FOR A MEANINGFUL CHANGE IN YOUR PROFESSIONAL CAREER?
LOOK NO FURTHER
Home Instead is looking for a caring and compassionate Client Care Coordinator to become a part of our admin team and join our mission to enrich the lives of our clients, their families, our staff and the senior community in which we serve. Home Instead provides non-medical assistance with the activities of daily living that allow our clients to remain independent in their home. To learn more about Home Instead Visit www.homeinstead.com/739

The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/Care Professional introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client's needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.

Primary responsibilities include, but are not limited to:

  • Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
  • Conduct Service Inquiries and Care Consultations as needed following the consultative sales process.
  • Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
  • Work with other team members to coordinate various aspects of a client's care.
  • Conduct client/Care Pro introductions with every new client and with every new Care Pro.
  • Create and maintain client and responsible party records documenting all quality assurance meetings.
  • Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per month/quarter.
  • Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
  • Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and Care Pros, and referral providers/care providers.
  • Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
  • Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients and family members.
  • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
Secondary Responsibilities:
  • Participate as needed in all Care Pro meetings
  • Maintain regular attendance to execute job responsibilities
  • Conduct Family Education sessions as needed
  • Perform any and all other functions deemed necessary
Requirements:
  • Professional appearance and demeanor
  • Personable and outgoing personality
  • Ability to work well within a team environment
  • Able to work evenings and weekends as needed
  • Outside Sales Experience in Health Care Industry a plus
  • Experience with SalesForce is a plus
  • Pass a Level II Background Screen
Education/Experience Requirements:
  • 1+ years related business or sales experience (consultative sales)
  • Must be able to work in the field and be insurable
  • Must possess a valid driver's license, auto insurance, and reliable transportation
Benefits:
  • Paid Holidays and Paid time off after 90 days of employment
  • Performance Bonuses
  • Health Insurance Available
  • Dental & Vision Available
  • Use of Company Phone & Laptop
  • Mileage reimbursement

Each Home Instead franchise is independently owned & operated. G2M4, LLC.

Position Information
Title:Client Care CoordinatorID:1579
Please note that this is the job board for the franchise office located at 549 NW Lake Whitney Place, Suite 106, Port St. Lucie, FL 34986. Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit the Careers page.

For job related questions please call the franchise office at 772-924-3210.

  • Care Coordinator

    3 days ago

    Port St Lucie, FL, United States Independent Living Systems LLC Full time

    We are seeking a Care Coordinator for the IDD Pilot Program to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations. About the Role: The Care...

  • Clinical Intake Coordinator

    2 weeks ago

    Port St Lucie, FL, United States Preferred Home Care of Florida Full time

    Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Position Summary: We are seeking a detail-oriented and highly organized Clinical Intake Coordinator to join our team in Boca Raton, FL. This role is responsible for managing multiple referral sources and portals, processing clinical documentation, and ensuring all admissions...

  • Patient Coordinator

    1 week ago

    Port St Lucie, FL, United States Dermafix Spa Full time

    DermaVe Spa is seeking a dedicated and passionate Patient Coordinator to join our rapidly expanding team with boundless growth opportunities. This role offers $100,000+ OTE (On Target Earnings) annually, combining a competitive base salary with uncapped commission potential. This is an exciting opportunity for individuals who excel in sales and customer...

  • Patient Coordinator

    1 week ago

    Port St Lucie, FL, United States Dermafix Spa Full time

    DermaVe Spa is seeking a dedicated and passionate Patient Coordinator to join our rapidly expanding team with boundless growth opportunities. This role offers $100,000+ OTE (On Target Earnings) annually, combining a competitive base salary with uncapped commission potential. This is an exciting opportunity for individuals who excel in sales and customer...

  • Patient Coordinator

    1 week ago

    Port St Lucie, FL, United States Dermafix Spa Full time

    DermaVe Spa is seeking a dedicated and passionate Patient Coordinator to join our rapidly expanding team with boundless growth opportunities. This role offers $100,000+ OTE (On Target Earnings) annually, combining a competitive base salary with uncapped commission potential. This is an exciting opportunity for individuals who excel in sales and customer...

  • Patient Coordinator

    19 hours ago

    Port St Lucie, FL, United States Dermafix Spa Full time

    DermaVe Spa is seeking a dedicated and passionate Patient Coordinator to join our rapidly expanding team with boundless growth opportunities. This role offers $100,000+ OTE (On Target Earnings) annually, combining a competitive base salary with uncapped commission potential. This is an exciting opportunity for individuals who excel in sales and customer...

  • Transportation Coordinator/Driver

    2 weeks ago

    Port St Lucie, FL, United States Life Care Center of Port St. Lucie Full time

    Position Summary The Transportation Coordinator/Driver loads, transports, and unloads patients for medical appointments and activity outings in accordance with all applicable laws, regulations, and Life Care standards. Education, Experience, and Licensure RequirementsHigh school graduate or equivalent Valid driver's license or valid commercial driver's...

  • CPT Intake Coordinator

    1 week ago

    Port St Lucie, FL, United States Children’s Home Society of Florida Full time

    Children's Home Society of FloridaSince opening our doors in 1902, CHS became a part of Florida's history. CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing times. Every day, our team works with parents and kids to empower them and encourage them....

  • Account Coordinator

    3 days ago

    Port St Lucie, FL, United States Blue Stream Fiber Full time

    Account CoordinatorDepartment: Account Management Employment Type: Full Time Location: Treasure Coast Reporting To: Supervisor, Account Coordinator Description The Account Coordinator is responsible for increasing the number of active subscribers and product penetration in assigned multi-dwelling properties/communities by selling and promoting Blue Stream...

  • Account Coordinator

    3 days ago

    Port St Lucie, FL, United States Blue Stream Fiber Full time

    Account CoordinatorDepartment: Account Management Employment Type: Full Time Location: Treasure Coast Reporting To: Supervisor, Account Coordinator Description The Account Coordinator is responsible for increasing the number of active subscribers and product penetration in assigned multi-dwelling properties/communities by selling and promoting Blue Stream...