Technical Support Specialist

2 weeks ago


Buffalo, NY, United States TradeJobsWorkForce Full time

Are you passionate about helping others solve their computer issues? Join our team as a Technical Support Specialist and make a difference In this role, you will:

  • Carefully listen to customers as they describe their computer challenges
  • Ask targeted questions to accurately diagnose their problems
  • Guide customers through effective problem-solving procedures
  • Set up, repair, and maintain computer equipment and related devices
  • Provide training for users on new hardware and software, including printers, word processors, and email applications
  • Share valuable insights with team members and management regarding customer concerns and common issues

Join us in enhancing customer experience and ensuring smooth operations



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