Representative, Guest Experience Customer Service
3 days ago
The Dallas Arboretum is a garden for all that enriches lives through beauty, learning, and connection. We are committed to community, learning, innovation, and sustainability. The Dallas Arboretum is one of the top gardens in the nation and has received esteemed recognition.
JOB SUMMARY:
Ensure guests have a positive experience by providing support over the phone and/or in the ticket booth by enforcing departmental standards and policies. The Seasonal Customer Service Representative position is eligible for telework, meaning the representative may work from home, however is required to be onsite for any or all required trainings and meetings.
ESSENTIAL DUTIES INCLUDE BUT ARE NOT LIMITED TO:
- Interact courteously with guests in person and/or over the phone
- Assist guests with booking tickets
- Answer general garden questions
- Maintain and enforce basic Dallas Arboretum policies
- Perform other duties, as assigned
- High school graduate or G.E.D.
- Customer handling experience desired
- Excellent verbal and written communication skills
- Computer experience required (Microsoft Office products)
- Physical ability to sit, stand and/or walk for extended periods indoors and outdoors regardless of weather conditions
- Ability to work rotating shifts, including weekends, holidays, and or seasonal evening hours, when needed
- Telework eligible, however must reside within Dallas-Fort Worth Metroplex and be available to attend any or all required meetings onsite
OTHER DUTIES
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of those in this position.
ABOUT THE ARBORETUM
The mission of the Dallas Arboretum and Botanical Garden is to be a garden for all that enriches lives through beauty, learning, and connection. We are a world-class sanctuary where people and plants flourish in the natural environment.
The Dallas Arboretum is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, color, ancestry, national origin, place of birth, religion, sex, sexual orientation, gender identity and expression, military or veteran status, genetic characteristics or disability unrelated to job performance.
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