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Director of Operations
3 weeks ago
Job Type
Full-time
Description
365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company's all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond.
As a nine-time honoree on the Inc. 5000 list of fastest-growing companies in the United States, and with a continually expanding global presence, 365 Retail Markets is committed to growth, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers.
365 Retail Markets is seeking a purchasing-focused operations leader to join our team in Troy, MI. In this role, you'll apply your expertise in purchasing, production planning, and inventory management to drive efficiency and impact across the organization.
As the Director Operations, you'll lead a local team overseeing assembly, logistics, sourcing, warehousing, and hardware operations. You'll also drive purchasing and inventory management across all 365 Retail Markets U.S. locations, including San Antonio, TX, and Mesa, AZ.
The ideal candidate is a hands-on, collaborative leader with deep expertise in purchasing, process improvement, and operational execution who thrives on optimizing workflows, fostering cross-functional teamwork, and driving results. This role also supports company-wide initiatives, including new product launches and M&A integration.
Responsibilities
- Lead and develop teams across purchasing, logistics, assembly, and hardware operations to ensure on-time, high-quality, and cost-effective delivery.
- Standardize and optimize purchasing processes across all 365 Retail Markets sites to improve efficiency, consistency, and cost control.
- Develop and implement key performance indicators (KPIs) across Safety, Quality, Delivery, and Cost.
- Oversee supplier relationships, contract negotiations, and vendor performance to improve performance through use of industry best practices and supplier assessment.
- Manage purchasing and inventory levels across multiple locations, balancing cost reduction with production and customer needs.
- Drive continuous improvement initiatives across operations to enhance productivity, quality, and efficiency.
- Collaborate cross-functionally to align material planning and purchasing strategies.
- Provide hands-on leadership support to meet daily, weekly, and monthly production goals.
- Mentor and develop a high-performing team to promote accountability and growth.
- Support new product launches, M&A integration, and other strategic initiatives related to sourcing and supply chain optimization.
- Share best practices across sites to promote operational excellence and scalability.
- 7+ years of progressive experience in operations, purchasing, or supply chain leadership, with a proven record of driving process improvements and cost savings.
- Demonstrated success leading purchasing and procurement functions, including vendor selection, contract negotiation, and supplier performance management.
- Experience standardizing purchasing processes and implementing procurement best practices across multiple locations or business units.
- Experience leading organizations of 15+ individuals across multiple operational functions, including purchasing, logistics, and production teams.
- Strong understanding of inventory management, sourcing strategy, and demand planning to balance cost efficiency with operational needs.
- Proven ability to deliver measurable improvements in cost, quality, and delivery performance.
- Skilled in ERP systems and familiar with data-driven purchasing and inventory analytics.
- Strong leadership, communication, and collaboration skills, with the ability to influence and gain buy-in from stakeholders across departments.
- Knowledge of Lean principles and experience driving continuous improvement in purchasing and operational workflows.
- Experience with end-to-end distribution, logistics, and fulfillment processes.
- Exposure to B2B, software, or point-of-sale technologies preferred.
