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Application Support Specialist
2 weeks ago
Job Description
The IT Analyst is responsible for providing technical support, troubleshooting, and maintenance for software applications for an oil and gas company. This role involves responding to user inquiries, diagnosing and resolving application issues, and collaborating with development and infrastructure teams to ensure optimal system performance and reliability. The analyst also participates in incident management, monitors application health, and assists in implementing updates or enhancements. Strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment are essential for success in this position.
Responsibilities May Include:
• Oversee the support and maintenance of assigned applications to ensure quality, efficiency, and sustainability.
• Provide day-to-day application support for incidents, including prioritizing and participating in a support rotation for critical production issues.
• Deliver technical support and diagnosis for application, server, database, and cloud/web services.
• Create and maintain documentation for the ongoing support of both vended and developed applications.
• Follow established programming, documentation, change management, and project procedures, as well as all corporate policies.
• Liaise with external vendors and service providers to coordinate support and resolve application-related issues efficiently.
Target Pay Range: $45-$55/hr
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
• Bachelor’s degree or higher in Computer Science, Engineering, Management Information Systems, or related field or foreign equivalent
• 4+ years’ experience in Application Support Analyst positions
• Prior experience supporting ProCount from IFS Energy & Resources
• Experience with ServiceNow & Demand Management
• Highly organized with the ability to multi-task and lead contending priorities
• Strong written and verbal communication skills including documentation
• Experience in the Oil & Gas Industry • Prior experience supporting Prodview application
• Experience with JIRA
• Experience with application support for low-code software platforms such as Mendix
• Experience with UNIX, LINUX, and Windows based systems
• Familiarity with integration principles and processes
• Working knowledge of IT and information systems implementation concepts, with an awareness of the full application management lifecycle
