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Helpdesk ConsultantNetwork Technician
2 weeks ago
Benefits:
401(k) matching
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
TechPossible is seeking an experienced, hands-on Helpdesk Consultant to join our growing team. This role supports a wide range of clients and environments, performing both remote and onsite work. The ideal candidate has strong experience in desktop support, Office 365, IT infrastructure, low-voltage wiring, server support, and security camera systems.
Essential Job Responsibilities: (Including but not limited to)
Provide desktop and end-user support for Windows and macOS environments
Perform network diagnostics and resolve connectivity issues
Document configurations, changes, workflows, and processes
Install, configure, and maintain network infrastructure (switches, firewalls, access points, etc.)
Deploy, troubleshoot, and support Windows and Linux servers
Handle low-voltage wiring, including network cabling and terminations
Install and configure IP-based camera systems and NVRs
Assist with project deployments and onsite service calls
Required Qualifications:
5+ years of hands-on experience in a similar IT role
Strong desktop support skills (Windows 10/11, Office 365, printers, peripherals)
Solid understanding of networking (VLANs, routing, switching, VPNs)
Experience with server hardware, Active Directory, and virtualization (VMware/Hyper-V)
Proficiency in network cabling and terminations (Cat5e/6/6A)
Experience with IP security camera systems
Ability to lift equipment and work in attic/closet environments as needed
Strong problem-solving skills and attention to detail
Valid driver’s license and reliable transportation
Preferred Skills: (Not Required)
Firewall configuration experience (Fortinet, SonicWall, Cisco, etc.)
Familiarity with backup systems, cloud services, and RMM tools
Certifications such as CompTIA Network+, Security+, or similar
Previous MSP experience
Benefits:
Health Insurance – TechPossible will pay 50% of the employee’s premium
401k Contribution – TechPossible will match employee contribution up to 3%
Optional benefits: Dental, Vision, Accident, Critical Illness, Short Term Disability, and Life Insurance.
Paid Time Off
Paid Holidays
Access to Employee Assistance Program
Company provided health club membership
Travel reimbursement
Opportunities for professional development and certification support
Supportive, team-oriented work environment
