CBTO Customer Service Representative

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

We’re seeking individuals who are personable and naturally friendly, detail-oriented, bright and inquisitive, and excellent communicators. You will work in a fast-paced environment and utilize your skills to provide a consistent, exceptional customer service experience. You must be located in Arizona, Kentucky, Missouri, Ohio, and Texas.

Pay: $20hr.

Start Date: February 9, 2026

Training: We have 8 weeks of Training, the first 7 weeks will be classroom training Monday - Friday 9:00am-6:00pm CT. The 8th week will be side by side training with mentor and will work hired schedule. Successful completion of the training program necessitates 100% of attendance over the 8 week duration.

Schedule after training: We are open Monday-Friday 7 am to 8 pm CST and 8 am to 2 pm CST on Saturday for our customers to reach us.

As a Customer Service Representative, you are the first point of contact for our customers. You will play a vital role in providing excellent customer service to clients seeking support with their mortgage and other banking products. You will work in an Hands-on constructive management stye environment.

Responsibilities include:

• Interacting with U.S. Bank Customers to provide excellent customer service, answers to questions and problem resolution

• Using critical thinking and remaining solution-focused throughout customer interactions

• Creating customer loyalty by offering customers the identified products and services to benefit their financial needs

• Promote online banking – guiding customers through self-service options and helping troubleshoot issues, using co-browse

Why Should You Apply:

• You’re passionate and want to make a difference in people’s lives

• You’re excited about being part of a collaborative team and providing ideas for process improvement and innovation

• You love interacting with customers and building loyalty

• You are seeking excellent training and development opportunities and a professional environment

• Paid 8-week training program with 100% attendance.

• A supportive team environment with low attrition.

• Regular team activities and incentives such as virtual murder mystery events and cookie giveaways.

• Opportunities for career growth and development.

• The chance to make a real impact in the lives of our clients.

• You want a comprehensive benefits package, including medical, dental, vision, paid vacation and holidays, tuition reimbursement, 401(k) with company match and pension plan

Basic Qualifications

• High school diploma or equivalent

• Two to four years of relevant experience

Preferred Skills/Experience

• Strong phone communication skills with a customer-centric approach

• Problem-solving/critical thinking skills

• Proven time-management and organizational skills

• Familiarity with digital applications (e.g. banking apps, money transfer apps, payment/billing apps)

• Strong technology skills with the ability to navigate multiple computer systems, applications, and utilize search tools to find information

• Ability to work independently in a remote setting free from distractions

• Associates Degree, Bachelor’s Degree, or some college experience a plus

• Previous customer service or call center experience is a plus

• Leadership experience a plus

Location expectations

This role is designated as U.S. home-based remote.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.