Bilingual Customer Service Representative

19 hours ago

St Louis, MO, United States TKC Holdings, Inc. Full time

Overview

Are you looking for a career with premium benefits and the potential for growth?

At Keefe, we've created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.

We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today

We are proud to be a military and veteran friendly employer.

About This Position

***Must live in the St. Louis, Missouri metropolitan area***
***Must be fluent in both English and Spanish***

Starting Wage $21.50 per hour
Hiring Bonus: $300
Monthly performance-based bonus opportunity up to $300

Full time with Benefits
Training: M-F 8am-4pm (3 weeks)
2nd Shift Availability

Keefe Group is seeking a Bilingual (Spanish/English) Customer Service Representative to join our team. In this role, you will use your fluency to provide excellent customer service and support to our diverse customer base.

Your ability to switch between languages seamlessly is essential - you'll handle calls, emails, and other communications in Spanish and English every day.

Key Responsibilities

  • Communicate professionally with customers in both Spanish and English via phone and email.
  • Answer questions, provide order information, and resolve customer concerns quickly and accurately.
  • Maintain accurate records of calls and transactions.
  • Provide a positive customer experience and represent the company with professionalism and empathy.
  • Participate in required training and actively support team goals.
What You'll Need
  • Bilingual fluency in Spanish and English is REQUIRED (reading, writing, and speaking).
  • High school diploma or GED equivalent.
  • At least 18 years of age.
  • Prior customer service experience preferred (call center experience a plus).
  • Excellent communication and active-listening skills.
  • Strong typing and computer skills (Microsoft Office proficiency).
  • Professional, upbeat, and clear telephone voice.
  • Able to type at least 30 wpm.
  • Must live in the St. Louis metropolitan area.
  • Must be available for various shifts including days, evenings, Saturdays, and holidays.
  • Must attend a three-week training (8:00 AM - 4:00 PM, Monday-Friday).

Benefits

Why You'll Love Working with Keefe Group

We provide a supportive environment that values teamwork, and work-life balance. Regular full-time employees enjoy:

  • Comprehensive Medical, Dental, and Vision coverage
  • Annual Benefit Credit ($750) toward benefits
  • Company-paid Life and AD&D Insurance
  • Voluntary benefits (short/long-term disability, and more)
  • Paid Time Off (PTO) and paid holidays
  • 401(k) with company match
  • Weekly pay plus optional DailyPay for immediate access to earned wages

EEO Statement

Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.

We maintain a drug-free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108

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