Night Auditor
7 days ago
A career at The National, Autograph Collectionmeans working at one of the most breathtaking luxury hotels in Oklahoma City. Located in the historic First National Center, this stunning hotel features 146 guest rooms, the award-winning Tellers Italian restaurant, and The Great Hall, an iconic social and event space. Employees at The National take pride in delivering refined hospitality in an awe-inspiring setting, where history meets modern elegance.
DEPARTMENT: Front Office
REPORTS TO: Front Office Manager
STATUS: Non-Exempt
DESCRIPTION:
The night auditor is responsible for assisting guests with their overnight requests and balance accounts from the day shift. They check in guests arriving at night, handle guest requests and make reservations. The night auditor also reconciles all accounts, processes invoices and prepares paychecks. Essentially, a night auditors' role is to provide excellent customer service to guests and keep the front desk and accounting operations running smoothly. Most night auditors work in hotels.
RESPONSIBILITIES:
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay.
- Process invoices, post checks to vendors and distribute employee checks.
- Respond to guest complaints, requests, and emergencies.
- Reconcile all accounts in a timely manner.
- Verify that all EOD work has been performed by other departments.
- Schedule guest wake-up calls and reservations for the following day
- Respond to guest inquiries, concerns and complaints as needed.
- Answer phones and place reservations.
- High school diploma or equivalent along with 2 years' experience in customer service or hospitality is required.
- Successful night auditors possess excellent mathematical skills and strong customer service skills.
- Must be able to read, write and speak English.
- Ability to communicate effectively with others both verbally and in writing.
- Provide excellent customer service and maintain a professional demeanor.
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