Lead Customer Success Manager

1 week ago

New York, NY, United States J Lee Engineering Full time

About the job Lead Customer Success Manager

*Job Summary:

As a Lead Customer Success Manager, you will be responsible for ensuring that our clients achieve their goals through the use of our products and services. You will be in charge of a team of customer success managers, with the goal of increasing customer happiness, retention, and growth. This function is critical in developing strong relationships with our important accounts and ensuring that their success is in line with our company objectives.

*Key Responsibilities:

- Lead, mentor, and build a team of customer success managers to provide great service.

- Create and implement customer success initiatives to increase client loyalty while driving renewals and upsells.

- Be the principal point of contact for critical accounts, understanding their business requirements and guaranteeing their success.

- Monitor customer health metrics and take proactive steps to resolve any hazards to customer satisfaction.

- Work with the sales, product, and support teams to guarantee a seamless customer experience.

- Conduct regular analyses of consumer feedback and data to discover opportunities for improvement and innovation.

- Develop and implement customer success programs, such as onboarding, training, and continuing support.

- Communicate customer success metrics and insights to senior leadership in order to inform strategic decisions.

*Skills:

- Excellent leadership and team management abilities.

- Strong analytical and problem-solving skills.

- Strong communication and interpersonal skills, with the ability to engage and influence at all levels.

- Proficient with customer success software and CRM solutions.

- Ability to think strategically and act tactically.

- High empathy and a customer-centric approach.

- Strong project management skills, including the ability to manage numerous priorities.

*Education and Experience:

- A bachelor's degree in business administration, marketing, or a closely related discipline.

- At least five years of experience in customer success or account management.

- Proven experience leading and building a customer success team.

- Experience in the [particular industry] is strongly preferred.

- Showed success in increasing client retention and growth.

Annual pay ranges from $90,000 to $120,000, depending on experience and qualifications.

*Compensation and Benefits:

- Competitive salary with performance-based bonuses.

- Comprehensive health, dental, and vision insurance options.

- 401(k) retirement plan with employer match.

- A generous vacation and paid time off policy.

- Professional growth and ongoing learning opportunities.

- Flexible working arrangements, including remote work alternatives.

- Workplace wellness programs and initiatives.

This post is exclusively open to candidates in the United States. If you are enthusiastic about driving customer success and have the abilities and expertise to take our team to new heights, we want to hear from you

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