Project Manager, Clinical Intelligence

2 weeks ago

New York, NY, United States Tennr Full time
Company Description

Today, when you go to your doctor and get referred to a specialist (e.g., for sleep apnea), your doctor sends out a referral and tells you, "They'll be in touch soon." So you wait. And wait. Sometimes days, weeks, or even months. Why? Because too often specialists and medical services are overwhelmed with referrals and the painstakingly manual process it takes to qualify your referral prevents them from getting around to it on time, or sometimes at all. Tennr prevents these delays and denials by making sure every referral gets where it needs to go, with the right info, at the right time. Powered by RaeLM™ Tennr reads, extracts, and acts on every piece of patient information so providers can capture more referrals, slash denials, and reduce delays.

Role Description

This role supports the Clinical Intelligence team by keeping qualification projects organized, moving, and aligned. The Project Manager acts as the orchestrator who drives work from intake through delivery, translating structured information from QA Specialists and reviewers into clear tasks, timelines, and ownership. They ensure customer reviews, new rollouts, and internal cleanup cycles move smoothly, with nothing slipping through the cracks. This role is essential to helping the qualification organization scale without losing quality, consistency, or speed.

Responsibilities

In this role, you will:
  • Own project timelines and manage all phases of qualification work from intake to completion
  • Coordinate across CSMs, QA Specialists, reviewers, and Product to keep builds aligned and progressing
  • Break down intake information into clear action items with defined owners, expectations, and deadlines
  • Track progress across workstreams and surface risks or blockers early
  • Facilitate cross-functional communication to ensure each team understands next steps and deliverable expectations
  • Support customer review cycles, rollout planning, and internal operational cleanup
  • Maintain accurate documentation, templates, and workflows that help the team scale efficiently
  • Ensure all deliverables meet internal quality standards and customer expectations
  • Partner closely with Clinical Intelligence leadership to refine processes and drive continuous improvement
Candidate Qualifications

Required
  • Experience managing projects or programs in a fast-paced, cross-functional environment
  • Ability to manage multiple workstreams at once with strong prioritization and follow-through
  • Proven experience driving timelines, coordinating across teams, and ensuring high-quality delivery
  • Strong communication skills with the ability to translate complex information into clear tasks and expectations
  • Comfort identifying risks, surfacing issues, and proactively resolving blockers
  • High attention to detail with strong organizational habits
  • Familiarity with project management tools such as Asana, Monday, Jira, or similar
  • Ability to work effectively with both technical and non-technical partners
  • Strong documentation skills and the ability to maintain structured processes as the team grows
Preferred
  • Experience working with Customer Success, Product, QA, or clinical operations teams
  • Background in healthcare operations, medical review workflows, or SaaS environments
  • Familiarity with qualification, review, or data-validation work
  • Experience working in a growth-stage or rapidly scaling organization
  • Exposure to centralized operational or intelligence-focused functions
Why Tennr?
  • Drive Impact: one of our company values is Cowboy, meaning you set the pace. You won't just talk about things, you'll get them done. And feel the impact.
  • Develop Operational Expertise: learn the inner workings of scaling systems, tools, and infrastructure
  • Innovate with Purpose: we're not just doing this for fun (although we do have a lot of fun). At Tennr, you'll join a high-caliber team maniacally focused on reducing patient delays across the U.S. healthcare system.
  • Build Relationships: collaborate and connect with like-minded, driven individuals in our Chelsea office 4 days/week (preferred)
  • Free lunch Plus a pantry full of snacks.
Benefits
  • New, spacious Chelsea office
  • Unlimited PTO
  • 100% paid employee health benefit options
  • Employer-funded 401(k) match
  • Competitive parental leave

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