Desktop Support Analyst

Desktop Support Analyst | 451100
DETAILS
Location : Dallas, TX 75201 (onsite 5-days a week | 8am-5pm or 9am-6pm schedules)
Position Type : Direct-Hire
Hourly / Salary : to $85K bonus structure

JOB SUMMARY
Vaco Technology is currently seeking a Desktop Support Analyst for a Direct-Hire opportunity located in a high-rise office in Downtown Dallas, TX 75201 (onsite 5-days per week. The Desktop Support Analyst will be the sole dedicated onsite IT resource in the Dallas office and will collaborate closely with a small, experienced global IT team located in San Franscisco, CA. The Desktop Support Analyst will support ~50-60 local users in a global financial services firm. The Desktop Analyst is a newly created position dedicated to providing white-glove, in-person IT support for issues that cannot be resolved remotely by the central global IT support team. The Desktop Support Analyst is an excellent opportunity for someone early-to-mid career who enjoys hands-on work, wants to grow technically in a structured environment, and thrives in a polished, user-facing support role.

• Provide White-Glove / In-Person Support - Serving as the Sole Onsite IT Resource for ~50-60 Users
• Partner with Global IT Teams - Collaborating Daily with Senior Engineers in San Francisco to Resolve Issues and Maintain Standards
• Manage Hands-On Technical Tasks - Laptop Deployments / Hardware Setups / Printer Support / Peripherals / Office Connectivity
• Serve as First-Response for Onsite Issues - Handling All Problems That Cannot Be Resolved Remotely by the Central Support Team
• Support Executive Users - Delivering High-Touch Assistance for Leadership Involved in High-Value Financial Transactions
• Maintain a Polished, Professional Presence - Providing Empathetic / Clear Communication in a High-Expectations Environment
• Ensure Reliable Office Operations - Monitoring Workstations / Meeting Room Equipment / Local Network Basics to Minimize Downtime
• Contribute to a Low-Ego / High-Trust Culture - Demonstrating Humility / Curiosity / Strong Desire to Learn/Grow

About the Project : The Desktop Support Analyst is a newly created role to serve as the dedicated onsite IT presence for a growing aviation-finance firm. The Desktop Support Analyst is a 100% in-office, user-facing position focused on fast, hands-on resolution of everyday issues (hardware setups / laptop deployments / printers / M365 / connectivity / peripherals) that remote support cannot handle physically. The Desktop Support Analyst must be a polished, empathetic communicator with 2 years of experience that brings solid technical fundamentals, genuine humility, and a strong desire to learn and grow in a collaborative, low-ego environment. The Desktop Support Analyst is a high-visibility customer-service role supporting senior executives on multi-billion-dollar transactions, inside a financially secure organization known for long employee tenure and a culture that truly rewards service excellence, clear communication, and long-term contributors.

JOB REQUIREMENTS

• Excellent Communication / Customer Service / Time Management Skills - Delivering Clear Support Interactions / Managing Competing Priorities in Fast-Paced Environments
• Desktop / Technical Support - Providing Frontline Assistance Across Diverse User Groups
• MS Windows / Apple iOS / Android - Supporting Configuration / Troubleshooting / User Enablement
• Enterprise Applications (M365 / AV / VPN Solutions) (familiarity) - Supporting Daily Usage / Issue Resolution
• Microsoft Networking Fundamentals (understanding) - Troubleshooting Connectivity / Network-Related Issues
• Troubleshooting Hardware Components - Memory / Hard Drives / Peripherals
• Perform Light-Duty Cable Runs - Under Desks / Cubicles / Conference Rooms

PREFERRED (not required)

• Customer Service / User-Oriented Support
• Device Management / Deployment Tools - Supporting Imaging / Provisioning Workflows
• Ticketing Systems - Logging / Tracking / Resolving Support Requests

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .
• Virginia residents may access our state specific policies here .
• Residents of all other states may access our policies here .
• Canadian residents may access our policies in English here and in French here .
• Residents of countries governed by GDPR may access our policies here .

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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