Sr. Systems Analyst

Sr Systems Analyst / Product Owner

Hi, I'm Lolitta Tucker, your recruiter and guide to joining CSG We are excited to learn more about you and your unique background. We are seeking a Sr Systems Analyst / Product Owner to join our Premium Applications team within the Customer Experience division. This individual will play a key role in helping the team build the next set of applications and accelerate our mission to make ordinary customer and employee experiences extraordinary. The role will report to the Executive Director of Software Development.

Systems Analyst Responsibilities

- Develop functional system knowledge of CSG's next set of Customer Experience solutions.

- Conduct independent research on system issues and potential solutions using SQL queries, data analysis, reviewing logs, system testing, and collaboration with developers and testers.

- Lead solution interactions with other CSG and client technical teams including platform teams (DBAs, Networking, Security, etc) and partner application teams.

- Manage technical projects by working with partners to define success, determine approach, set milestones, and track execution and progress.

Product Owner Responsibilities

- Collaborate with Product Management to prioritize the product roadmap and champion the features which will provide the most value.

- Serve as the voice of the customer for the team and approves overall solutions.

- Consolidate requests, designs, and technical research to create well-defined and well-documented requirements and acceptance criteria.

- Define user stories, prioritize team backlog, and present new product stories in Iteration Planning.

- Partner with other CSG teams and clients to define, and flesh out solutions to complex business problems.

- Document solutions and functionality for various, distinct audiences.

- Break projects down into executable components based on dependencies.

Qualifications

We are looking for candidates who:

• Have a bachelor's degree in computer science or related field.
• Have 5+ years of experience working in a professional software development environment.
• Have 5+ years of experience working in an Agile / SAFe development environment and managing iteration-level deliverables.
• Have proven experience documenting technical details such as data flow diagrams or system integrations as well as document functional requirements in terms of user acceptance criteria.
• Have experience conducting technical analysis and research independently using SQL, log data, application testing, reviewing documentation, etc.
• Can work in a fast-paced environment with tight deadlines.
• Are proficient in English in a business environment.

CSGer Perks & Benefits

- Work from Home

- Employee Belonging Groups

- Healthcare: Dental, Medical, and Vision

- Paid Vacation, Volunteer, and Holiday Time Off

And so much more

Position Pay Range

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience. $86,433.83-$138,294.13. This role is eligible for a bonus opportunity.

Location(s)

United States Remote

Accommodation

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles

Impact: Always help and empower others, whether they're colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what's right for our customers and our people while being authentic. We treat everyone with trust and respect-that's just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.

Our culture is award-winning: CSG has been recognized a US News & World Report "Best Companies to Work For" for 2025-2026, a Newsweek "America's Greatest Workplaces in Tech" for 2025 and "The Top Company in Technology for Women to Work" for 2025, among many others.

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