Manager, Quality Assurance

Job Title: Manager, Quality Assurance

Reports to: Director, Quality Assurance

FLSA Status: Exempt

Location: Las Vegas

Summary

The Pavilion Payments Quality Assurance, Manager is responsible for overseeing day-to-day QA operations and managing a team of QA professionals to ensure the delivery of robust, reliable, and high-performing technology solutions. You will support the Director, QA by executing the company’s QA strategy, monitoring performance, and driving continuous improvement. This role partners closely with cross-functional teams to identify issues, streamline processes, and maintain high quality throughout the software development lifecycle.

Key Responsibilities

Team Leadership & Management

• Supervise and coach a team of QA analysts/engineers, fostering a culture of accountability, collaboration, and learning.
• Manage daily workloads, priorities, and performance for QA team members across both employees and onshore/offshore contractors.
• Establish clear communication and alignment between employees and contractors to ensure consistency in quality, process adherence, and delivery timelines.
• Conduct regular capacity planning to balance resources across initiatives, ensuring appropriate coverage for testing cycles.
• Partner with leadership on headcount planning, contractor utilization, forecasting, and optimization of team bandwidth to meet evolving business needs.

Process & Quality Improvement

• Ensure QA methodologies and best practices are followed consistently across projects.
• Identify and recommend process improvements to enhance quality, speed, and efficiency.
• Collaborate with Development, Product, and Support teams to resolve issues and align on quality goals.

• Align offshore contractor resources with standardized QA practices to reduce duplication, rework, or misalignment.

Test Planning & Execution

• Oversee creation and execution of test plans, test cases, and scripts to validate software functionality and reliability.
• Manage defect tracking and reporting to ensure timely resolution.
• Support implementation of automated testing frameworks to improve efficiency and coverage.
• Coordinate offshore contractors in test execution cycles to maximize productivity across time zones.

Collaboration & Reporting

• Provide regular updates on QA activities, risks, capacity utilization, and outcomes to the Director, QA.
• Monitor contractor productivity and report on throughput, coverage, and alignment with project deliverables.
• Act as a point of escalation for QA issues during project delivery.

Continuous Learning

• Stay current on QA tools, technologies, and best practices.
• Encourage adoption of innovative testing approaches within the team.
• Mentor offshore contractor leads to build skills, autonomy, and consistent quality across global teams.

Key Competencies

• Leadership & People Development
• Attention to Detail & Analytical Thinking
• Process Improvement
• Collaboration & Cross-Functional Influence
• Accountability & Results Orientation

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
• 3–5 years of QA/testing experience, with at least 1–2 years in a leadership or supervisory role.
• Strong understanding of QA methodologies, tools, and processes.
• Experience with both manual and automated testing frameworks.
• Excellent organizational and problem-solving skills.
• Effective communication and interpersonal skills to collaborate with technical and non-technical stakeholders.

Perks & Benefits

• A great company that is focused on team building, and career pathing for its team
• Join a team that is fun, friendly, and customer-focused
• Excellent employee benefits package - Health, Dental, Vision, 401k match, and more

Pavilion Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department