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Client Support
2 weeks ago
Location: PRAB Multi Services Center, East Brunswick, NJ
Type: Unpaid Internship 15-30 hours/week (based on university program requirements) Fall, Spring, or Summer Semester
Position Summary
The Client Support & Resource Navigation Intern helps PRAB's Multi Services Center meet the day-to-day needs of low- and moderate-income Middlesex County residents whose needs fall outside of PRAB's core programs. Interns assist clients with form completion, benefits access, basic service navigation, and resource referrals. Interns gain hands-on experience supporting individuals and families through diverse needs including health, housing, food security, employment, and legal navigation.
This internship is ideal for students pursuing Social Work, Human Services, Public Health, or Psychology who want to grow their skills in community-based systems, equity-focused service delivery, and social services navigation.
Internship Hours
15-30 hours/week, based on university program requirements and flexible across 2-4 days (between 9:00 am-5:00 pm). Must be available at least two consistent days per week. In-person participation is required.
Key Responsibilities
- Greet and assist walk-in clients or callers using intake forms and guided needs assessments
- Support clients with applications and forms for:
- Medicaid/NJ FamilyCare
- SNAP/WIC
- Unemployment or disability benefits
- Utility assistance (e.g., LIHEAP, NJ Shares)
- Housing supports (e.g., rental or Section 8)
- School registration, employment applications, and job portals
- Translate or write letters in English and Spanish (non-legal)
- Support clients in creating email accounts and accessing online portals
- Refer clients to partner agencies for legal, mental health, optometry, domestic violence, or financial assistance
- Update MSC's Menu of Services and help compose an internal resource binder
- Help prepare outreach materials and follow up with clients from events
- Maintain client service logs using intake forms
- Participate in weekly supervision and case review with MSC staff
- Bilingual in English and Spanish - highly preferred
- Pursuing a degree in Social Work, Human Services, Public Health, Psychology, or a related field
- Culturally competent and comfortable working with diverse populations
- Strong communication and documentation skills
- Reliable, compassionate, and detail-oriented
- Familiar with Microsoft Office and internet-based service systems
- Frontline experience working with individuals navigating complex needs
- Skills in intake, service navigation, outreach, and documentation
- Exposure to real-world applications of public benefit systems and human services
- Ongoing supervision and mentorship from a trained program specialist
- Eligibility for a final evaluation, verification of internship hours, and letter of recommendation
