Guest Care Advisor
7 days ago
J.Con Salon & Spa is currently seeking a Guest Care Advisor who is passionate about providing world-class service. The Guest Care Advisor is a champion of J.Con's mission, vision, and values, and should demonstrate them skillfully and consistently through the following (as well as all other projects/duties as assigned):
Responsibilities:
- Must be able to effectively communicate to guests in an attentive, friendly, and courteous manner while providing "world-class" service.
- Maintain an accurate and up-to-date point-of-sale ("POS") program at all times. This includes all facets of the appointment book and the register.
- Handles cash and credit card transactions
- Meet Retail Weekly/Monthly Sales Goals
- Responsible for accurate check in/check out salon guests.
- Utilize proper phone etiquette when answering phones.
- Provide excellent customer service by educating guests on products while ensuring an excellent experience from beginning to end.
- Promote and represent J.Con in a professional and enthusiastic manner
- Health, Dental, Accident, Life, Vision
- Paid Time Off
- Employee Discounted Services and much more
Pay: $13.00 - $16.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Saturday
- Night shift
- Weekend availability
- Retail Bonus pay
- Morning (Required)
- Mid-Day (Required)
- Evening (Required)
- Monday (Required)
- Tuesday (Required)
- Wednesday (Required)
- Thursday (Required)
- Friday (Required)
- Saturday (Required)
- Sundays (CLOSED)
- Dependable - more reliable than spontaneous
- People-oriented - enjoys interacting with people and working on group projects
- Adaptable/flexible - enjoys doing work that requires frequent shifts in direction
- Detail-oriented - would rather focus on the details of work than the bigger picture
- Achievement-oriented - enjoys taking on challenges, even if they might fail
- High stress tolerance - thrives in a high-pressure environment
- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- Open to applicants who do not have a college diploma
- Waiting period may apply
- Only full-time employees are eligible
- No
- 2-3+ years of fast-paced, hospitality or retail/salon experience
- Proficient with technology is a must (e.g., POS system and Apple devices)
- Experience on salon booking software preferred
- Commitment to excellence and high standards
- Ability to maintain excellent telephone and professional customer service skills
- Sales required
- Ability to work a flexible, full-time schedule to include days, evenings, weekends, and holidays.
- Ability to stand for long periods of time.
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