Experienced Automotive Service Advisor

3 days ago

Castle Rock, CO, United States Castle Rock Ford Full time

Castle Rock Ford is seeking a highly motivated and customer-service oriented individual to join our team as an Automotive Service Advisor. The Service Advisor is responsible for managing the customer experience in the service department, including greeting customers, scheduling service appointments, communicating with technicians, and handling customer inquiries and complaints. 

Why choose Castle Rock Ford?

  • Personal Automotive Discounts at all of our participating dealership partners
  • Full Medical, Dental, Vision, Life Insurance & 401K Benefit Options
  • Employee Appreciation Events and a family-oriented and people first culture
  • FSA & HSA Accounts Available
  • Company sponsored lunches
  • Travel Assistance and Insurance

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future.  Join the Ford Family where we value service to each other and the world as much as to our customers

Service Advisor Compensation and Benefits:

  • Competitive Pay, based on experience

  • Flexible Working Hours

  • Health Insurance, dental and vision insurance

  • PTO & Sick Leave

  • 401(K)


Service Advisor Responsibilities:

  • Greet customers promptly

  • Obtain customer and vehicle information

  • Clearly report all vehicle symptoms as described by the customer

  • Determine and recommend maintenance base on age, mileage and history of vehicle

  • Prepare a complete and accurate estimate of cost for labor and parts

  • Establish follow up time

  • Monitor the progress of each vehicle throughout the day, and update customers frequently

  • Verify that the final invoice reconciles with the work performed on the repair order

  • Explain all completed work and charges to customers

Service Advisor Requirements:

  • Previous experience at a Ford dealership is a plus

  • Ability to identify the problem quickly

  • Knowledge of automobiles

  • Proven record of achieving exceptional customer satisfaction

  • Past experience as a service advisor, assistant lane manager or service consultant

  • Very energetic personality 

  • A desire for a long-term career with a growing organization

  • Personal and professional integrity

  • Computer skills and willingness to learn new programs

  • Ability to learn new technology and repair and service procedures and specifications

  • Minimum of 3 year in service department preferred

  • Ability to lift 50 pounds and work on your feet for extended periods of time

  • Ability to work in a fast-paced environment

  • Basic computer skills

  • Positive, friendly attitude 

  • High school diploma or equivalent


We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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